IT & Classroom AV Support Technician (Hybrid)

Touro College and University System; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Touro College and University System seeks an IITS Support Technician to provide on-site and remote technical support for instructional technologies across campuses in New York. The role ensures reliable classroom, lab, and library technology for faculty and students.

The position requires a Bachelor’s degree or 2+ years of related education/experience, strong customer service, Microsoft Office proficiency, and solid troubleshooting skills.

Qualifications

• Bachelor’s degree in IT, CS, or a related field, or 2+ years of related education and experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and common instructional software.
• Strong customer service orientation and ability to support non-technical users.
• Strong troubleshooting and problem-solving skills; ability to prioritize tasks and collaborate across teams.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
• Installs, mounts, hangs, removes, maintains, troubleshoots, and services IT, classroom, audiovisual, networking, and related equipment, including high locations.
• Uses ladders to install, access, inspect, maintain, troubleshoot, and service equipment and cabling.
• Prepares and posts events, ensuring audio, video, and conferencing systems are configured and functioning.
• Assists users with classroom, hybrid learning, meeting, and event technology.

Skills

Microsoft Office

Customer service

Troubleshooting

Cross-team collaboration

Education

Bachelor's degree in IT/CS or related field

2+ years related education/experience

Tools

ServiceNow

Job description

Touro College and University System seeks an IITS Support Technician to provide on-site and remote technical support for instructional technologies across campuses in New York. The role ensures reliable classroom, lab, and library technology for faculty and students.

The position requires a Bachelor’s degree or 2+ years of related education/experience, strong customer service, Microsoft Office proficiency, and solid troubleshooting skills.