IT Business Support Analyst: Vantaca Specialist & Process Optimizer

Soni; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Soni is seeking an IT Business Support Analyst based in Nashville, Tennessee. In this role, you will bridge the gap between IT systems and business operations, providing support for hardware, software, and user access management. The ideal candidate will possess a Bachelor's degree in Computer Science or related fields along with 3-5 years of relevant IT experience. You will be responsible for managing user roles, disseminating user support, and enhancing operational efficiency through system analysis. Join Soni to contribute to our core HOA management system, Vantaca, which is crucial for operational success.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred.
• 3–5 years of experience in IT support or systems analysis.
• Certifications such as CompTIA A+ or MCP preferred.

Responsibilities

• Manage user roles, permissions, and access controls across corporate systems.
• Gather and analyze organization-wide feedback to identify operational issues.
• Serve as the subject matter expert for the Vantaca platform.

Skills

IT support

Systems analysis

Business application support

Excellent communication skills

Project management

Education

Bachelor's degree in Computer Science or related field

4+ years of IT experience

Tools

Vantaca

CompTIA A+

Microsoft Certified Professional (MCP)

Job description

Soni is seeking an IT Business Support Analyst based in Nashville, Tennessee. In this role, you will bridge the gap between IT systems and business operations, providing support for hardware, software, and user access management. The ideal candidate will possess a Bachelor's degree in Computer Science or related fields along with 3-5 years of relevant IT experience. You will be responsible for managing user roles, disseminating user support, and enhancing operational efficiency through system analysis. Join Soni to contribute to our core HOA management system, Vantaca, which is crucial for operational success.