IT Support Specialist: Training, Change Mgmt & WMS

Conectiv Supply Chain Solutions, Inc.; La Vergne (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Conectiv Supply Chain Solutions, Inc. in La Vergne, TN seeks an IT Support Analyst to bridge IT and user needs, manage incidents, and support daily operations for Softeon WMS and related systems.

The role includes training, client onboarding, and change-management responsibilities. The ideal candidate has strong WMS knowledge, experience with process documentation, and excellent communication skills to coordinate across departments.

Qualifications

• Bachelor’s Degree or possess equivalent experience in information technologies, engineering, manufacturing, distribution or a related field.
• Continued working knowledge of the Softeon WMS and subsequent modules.
• Training requires thirty (30) days on-the-job training under the guidance of an IT staff member.

Responsibilities

• Act as a liaison between IT personnel and users to better define what will be needed on program change requests.
• Support ownership of SN incidents until closure.
• Support daily business support to train/answer questions.
• Manage all Softeon (own through end of year then coordinate with LL2 after system stabilization period).
• Support system hardware, networking issues, outages, new/existing equipment and setup/configuration.
• Create SOW and training guides and perform daily training to new users as required.
• Responsible for all new client boarding, documentation of setup and changes.
• Manage all change management documents and processes, SKU setup / Validation, warehouse setup, pick configuration, pack slip create/changes, coordinate API keys on TEST and PROD, manage issues log, and customer communications on statuses.
• Work with operations on project prioritizations.
• Follow formal testing and UAT procedures, create UAT testing scripts, perform all testing for setup and any development performed by Softeon, and manage TCH approval and sign off procedures.
• Assists users in approval, priority, scheduling, and implementation of the program changes to ensure the requirement has been met.

Skills

WMS knowledge

Procedures writing

Operations knowledge

Communication skills

Manufacturing domain knowledge

Education

Bachelor’s Degree or equivalent

Tools

Softeon WMS

Job description

Conectiv Supply Chain Solutions, Inc. in La Vergne, TN seeks an IT Support Analyst to bridge IT and user needs, manage incidents, and support daily operations for Softeon WMS and related systems.

The role includes training, client onboarding, and change-management responsibilities. The ideal candidate has strong WMS knowledge, experience with process documentation, and excellent communication skills to coordinate across departments.