IT & Business Analyst: Odyssey Support Pro (On-Call)

Smith County

Tyler (TX)

On-site

USD 65,000 - 90,000

Full time

10 days ago

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Job summary

Smith County Information Technology in Tyler, TX is seeking a Full-Time Business Analyst to apply expertise in Odyssey Enterprise Justice and IT support for Courts and Jail operations. The role emphasizes configuring Odyssey, managing security roles and testing software updates, while ensuring ADA compliance and FOIA handling.

The ideal candidate has 3+ years in Odyssey end-user support, familiarity with government software and strong communication.

Qualifications

3+ years' experience in Odyssey Enterprise Justice software end-user support and configuration.
Experience in website content management and digital accessibility (ADA) is desired.
Experience in the management of local government software applications as well as FOIA requests.
Experience in end user training and supporting Windows OS, Microsoft Office.
Ability to work independently, multi-task and track work via a ticketing system.

Responsibilities

Respond to customer requests for application support via phone, help desk tickets or meetings.
Work daily with Courts and Jail staff to resolve Odyssey issues.
Provide advanced configuration support for Odyssey and manage security roles.
Manage testing and implementation of software updates for Odyssey.
Maintain ADA compliance with the Smith County website and manage changes.
Respond to FOIA requests as needed.
Provide other IT support services as needed and participate in on-call rotation.