I/T Technician II - Business Analyst

Smith County; Tyler (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Smith County Information Technology in Tyler, TX is seeking a Full-Time Business Analyst to apply expertise in Odyssey Enterprise Justice and IT support for Courts and Jail operations. The role emphasizes configuring Odyssey, managing security roles and testing software updates, while ensuring ADA compliance and FOIA handling.

The ideal candidate has 3+ years in Odyssey end-user support, familiarity with government software and strong communication.

Qualifications

• 3+ years' experience in Odyssey Enterprise Justice software end-user support and configuration.
• Experience in website content management and digital accessibility (ADA) is desired.
• Experience in the management of local government software applications as well as FOIA requests.
• Experience in end user training and supporting Windows OS, Microsoft Office.
• Ability to work independently, multi-task and track work via a ticketing system.

Responsibilities

• Respond to customer requests for application support via phone, help desk tickets or meetings.
• Work daily with Courts and Jail staff to resolve Odyssey issues.
• Provide advanced configuration support for Odyssey and manage security roles.
• Manage testing and implementation of software updates for Odyssey.
• Maintain ADA compliance with the Smith County website and manage changes.
• Respond to FOIA requests as needed.
• Provide other IT support services as needed and participate in on-call rotation.

Skills

Customer support

Communication skills

Independent worker

Problem solving

Education

Associate or Bachelor's degree in related field

Tools

Odyssey Enterprise Justice

Active Directory

Ticketing system

Job description

Smith County Information Technology has an immediate opening for a Full-Time Business Analyst to join our incredible team here in Tyler Texas. We offer the opportunity to apply your knowledge, experience and training in application support while also providing the environment to expand your IT knowledge and skills into new areas.

As the first line of support for our customers, you will have the opportunity to invest in an exciting career path that also provides the ability to serve your community, law enforcement professionals, elected officials and other agencies providing critical services.

We offer a dynamic team work environment with great benefits, great retirement and the opportunity to make a difference in your community while providing a critical service to the operations of our County Government. If you are looking for an opportunity to work in an environment where technology support is appreciated and valued by the organization, then Smith County Information Technology may be the right place for you.

The position is Monday through Friday from 8:00AM to 5:00PM and requires a periodic after hours on call 1 week rotation approximately every 90 days. Our offices are located in downtown Tyler.

• Respond to customer requests for application support via phone, help desk tickets or meetings
• Work daily with our Courts and Jail staff to resolve issues with Odyssey Enterprise Justice Software
• Provide advanced configuration support for Odyssey and manage security roles
• Manage testing and implementation of software updates for Odyssey
• Maintain ADA compliance with the Smith County website and oversee and manage changes
• Respond to Freedom of Information Requests (FOIA) as needed
• Provide other IT support services in response to customer requests as needed
• Provide on call after hours general IT support on a rotational basis
• Other duties assigned

• 3+ years' experience in Enterprise Justice Software end user support and application configuration and technical support with emphasis in Tyler Technology's Odyssey platform for both Courts and Jail operations
• Experience in website content management and digital accessibility (ADA) is desired
• Experience in the management of local government software applications as well as FOIA (Freedom Of Information Act) requests and fulfillment
• Experience in end user training
• Basic working knowledge of Windows OS, Microsoft Office, Active Directory, printers and PC networking along with remote support experience
• Ability to work independently on issues, multi-task, track work via a ticketing system and contribute in a fast paced team environment will be crucial to success
• Ability to listen and communicate professionally with our customers creating a positive experience while providing technical support or escalating to other members of our team

Associate or bachelor's Degree in a related field is desired but not a requirement

Licenses and Certifications

Relevant IT Certifications such as A+, CCNA are desired.