Senior Business Analyst - Odyssey & Court Systems (Hybrid)

Nanosoft Consulting Talent Page; Raleigh (NC); Hybrid; USD 60,000 - 85,000; Full time

Job summary

A consulting firm based in Raleigh, North Carolina, seeks six Business Analysts to support court processes. This hybrid role requires candidates to assist with system configuration, provide both remote and onsite support, and train users from the Judicial Branch. The ideal candidates should possess strong customer service skills and experience with Odyssey products. Successful applicants will ensure the effective implementation and use of court applications, contributing to data management and user education within a rapidly changing legal landscape.

Qualifications

• 1 year of experience assisting end-user training sessions for Judicial Branch users.
• 1 year of experience providing remote support about court processes.
• 1 year of experience configuring systems including creating forms and tokenization.

Responsibilities

• Provide remote and onsite support for court processes and applications.
• Configure the system and create forms within applications.
• Test court application functionality.

Skills

Customer service

Case management applications

Tools

Odyssey products

Job description

A consulting firm based in Raleigh, North Carolina, seeks six Business Analysts to support court processes. This hybrid role requires candidates to assist with system configuration, provide both remote and onsite support, and train users from the Judicial Branch. The ideal candidates should possess strong customer service skills and experience with Odyssey products. Successful applicants will ensure the effective implementation and use of court applications, contributing to data management and user education within a rapidly changing legal landscape.