BusinessAnalyst-Expert

Nanosoft Consulting Talent Page; Raleigh (NC); Hybrid; USD 60,000 - 85,000; Full time

Job summary

A consulting firm based in Raleigh, North Carolina, seeks six Business Analysts to support court processes. This hybrid role requires candidates to assist with system configuration, provide both remote and onsite support, and train users from the Judicial Branch. The ideal candidates should possess strong customer service skills and experience with Odyssey products. Successful applicants will ensure the effective implementation and use of court applications, contributing to data management and user education within a rapidly changing legal landscape.

Qualifications

• 1 year of experience assisting end-user training sessions for Judicial Branch users.
• 1 year of experience providing remote support about court processes.
• 1 year of experience configuring systems including creating forms and tokenization.

Responsibilities

• Provide remote and onsite support for court processes and applications.
• Configure the system and create forms within applications.
• Test court application functionality.

Skills

Customer service

Case management applications

Tools

Odyssey products

Job description

Overview

Six Business Analysts required for court processes. This is a hybrid role and candidates will be required to come onsite as required.

Complete Description

Preferred candidates will have knowledge of CLIENT processes in one or more subject matter areas (e.g., civil, criminal including law enforcement case initiations, warrants, etc., juvenile, estates); strong abilities on case management computer applications; and excellent customer service skills.

Incumbents in this position may assist in configuring, implementing, training, and supporting the suite of Odyssey products, which include case management and e‑filing applications provided by Tyler Technologies.

Responsibilities

• Provider remote (phone) support and possibly onsite support about court processes and applications to CLIENT Branch members as they implement and use warrants, Odyssey, and other products.
• Configuration of the system including creating forms within the applications, including tokenization.
• Participating in data conversion activities between legacy systems and court applications.
• Testing court application functionality.
• Assist end‑user training sessions for a variety of Judicial Branch users.
• Within project guidelines, research and document standard business decisions regarding the configuration of various Odyssey products.

Required/Desired Skills

• Assist end‑user training sessions for a variety of Judicial Branch users – Required 1 Year
• Provider remote (phone) support and possibly onsite support about court processes and applications to end users – Required 1 Year
• Configuration of the system including creating forms within the applications, including tokenization – Highly desired 1 Year
• Participating in data conversion activities between legacy systems and Courts applications – Highly desired 1 Year
• Ability to test Courts application functionality – Highly desired 1 Year
• Within project guidelines, research and document standard business decisions regarding the configuration of various Odyssey products – Highly desired 1 Year