Junior Business Analyst — Jail Data & IT Support

Serigor Inc.; Tennessee; On-site; USD 50,000 - 65,000; Full time

Job description

Business Analyst Jr job at Serigor Inc.. Tennessee. Job Title: Business Analyst Jr
Location: Nashville,Tennessee
Duration: 09 Months Job Description:
The client is seeking a highly organized, tech-savvy, and service-oriented individual to support a statewide initiative to modernize jail data collection. This role combines business analysis and IT coordination, which is ideal for someone who enjoys both project work and solving day-to-day technology challenges in a small but impactful government agency. client is also seeking someone who can be our front-line IT point-of-contact (assisting with IT questions, managing IT inventory, and working with the state's "big" IT department, called Strategic Technology Solutions). Responsibilities:
Jail Data Project (75%)

• Interview stakeholders from 123 county jails, workhouses, and lockups as well as multiple state agencies. Identify needs, wants, and friction points.
• Document needs, risks, and recommendations for a cloud-based clearinghouse.
• Support steering committee facilitation and timeline tracking.
• Assist with vendor research and technology feasibility summaries.
• Draft reports and summaries for leadership.

IT Support and Coordination (25%)

• Serve as primary point of contact for internal IT needs
• Submit and monitor help-desk tickets in ServiceNow
• Track and update IT inventory (30-person department)
• Input data into state systems (Planview, Archer, SharePoint, etc.)
• Assist with website maintenance
• Help ensure compliance with state IT policies

Experience

• 1 - 3 years of experience in business analysis, project management, or IT support
• Excellent communication and organizational skills
• Comfortable leading interviews, taking notes, and working independently
• Proficient in Microsoft Office and able to learn new systems quickly
• Must pass a criminal history check and drug screening
• Willingness to travel in Tennessee

Skills

• Project Management
• Microsoft Office Professional
• MySQL