Odyssey CMS Help Desk Specialist Tier 1

Harris County; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Harris County Office of Court Management seeks a Tier-1 Odyssey support specialist to assist the 16 Justice Courts with Odyssey CMS and desktop/hardware support. The role includes serving as the frontline for Odyssey issues, supporting POS and accounting modules, and coordinating with Tier-2 teams.

You will troubleshoot devices, manage AD access, and liaise with judges and staff to keep workflows smooth and compliant. Regular full-time work with on-site duties in Houston.

Qualifications

• Associate degree in Information Technology, Justice Administration, Public Administration, Business Administration, or related field.
• Three years of experience can substitute for one year of education per policy when applying for the role.

Responsibilities

• Odyssey: first point of contact for 16 Harris County Justice Courts for Odyssey issues.
• Support enterprise POS and court accounting modules within Odyssey.
• Handle help desk calls and provide initial technical and functional support to judges, court staff, and admin offices.
• Liaise between court staff and Tier-2 BPA/IT teams for complex issues.
• Troubleshoot computers, printers, scanners, AV, and other peripherals; triage and handoff.
• Manage Active Directory for user/access governance.
• Field calls and coordinate with vendors to resolve court operational problems.
• Answer and direct calls to appropriate personnel; support Admin team clerical tasks.

Skills

Odyssey CMS

Communication

Troubleshooting

Tier-2 collaboration

Remote/handheld support

Education

Associate degree in IT or related field

Tools

Microsoft Windows

Office 365

Active Directory

Job description

Harris County Office of Court Management seeks a Tier-1 Odyssey support specialist to assist the 16 Justice Courts with Odyssey CMS and desktop/hardware support. The role includes serving as the frontline for Odyssey issues, supporting POS and accounting modules, and coordinating with Tier-2 teams.

You will troubleshoot devices, manage AD access, and liaise with judges and staff to keep workflows smooth and compliant. Regular full-time work with on-site duties in Houston.