IT Business Analyst - Dynamics 365 & Data Insights

Cleveland Brothers Equipment Co; Murrysville (Westmoreland County); On-site; USD 75,000 - 95,000; Full time

Job summary

Cleveland Brothers Equipment Company is seeking a Business Analyst within our IT organization that will be the subject matter expert and deliver technology enabled business outcomes across key functions of the organization. You will bridge business needs with technology delivery, gather requirements, analyze processes, and support enhancements to ensure systems evolve with organizational needs.

The role partners with data, security, and infrastructure teams to improve data quality, user

Qualifications

• Bachelor’s degree in information systems, analytics, or STEM-related field.
• Minimum of 3 years of experience in business analysis, IT, business/systems analysis, or a related role.
• Experience with delivering technology and analytics projects and/or products.
• Strong stakeholder relationship management abilities.
• Experience with ERP systems analysis or development, preferably with Microsoft Dynamics 365.
• Experience with Customer Relationship Management platforms; preferably Microsoft Customer Engagement and/or HubSpot is a plus.
• Experience in the construction equipment, heavy machinery, or dealership model is preferred.
• Proven track record of executing process improvement and system optimization.

Responsibilities

• Gather requirements and document user stories and functional design documentation.
• Be the liaison between business domains and IT to ensure products delivered drive measurable value.
• Analyze business requirements to design, recommend, and implement new solutions and system enhancements.
• Develop and maintain updated training materials and user guides to drive adoption.
• Build and update self-service reports or dashboards using enterprise KPIs to monitor business processes.
• Monitor system usage metrics and drive adoption initiatives.

Skills

Requirement gathering

Stakeholder management

Analytical thinking

Process improvement

Documentation

Communication

Data-driven decision making

Education

Bachelor’s degree in information systems, analytics, or STEM-related field

Tools

Microsoft Dynamics 365

Microsoft Customer Engagement

HubSpot

Job description

Cleveland Brothers Equipment Company is seeking a Business Analyst within our IT organization that will be the subject matter expert and deliver technology enabled business outcomes across key functions of the organization. You will bridge business needs with technology delivery, gather requirements, analyze processes, and support enhancements to ensure systems evolve with organizational needs.

The role partners with data, security, and infrastructure teams to improve data quality, user