Senior Business Analyst – Microsoft Dynamics 365

SAVVY Technology Solutions LLC; Springfield (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

SAVVY Technology Solutions LLC is looking for a Senior Technical Business Analyst in Springfield, Illinois. The successful candidate will support a large-scale Product Management Transformation initiative focusing on Microsoft Dynamics 365. Responsibilities include gathering business requirements, conducting gap analyses, and collaborating with stakeholders. Required skills include business process analysis, experience with Power Platform tools, and an ability to create technical documentation. The position offers the opportunity to enhance operational efficiency and implement effective solutions.

Qualifications

• Strong analytical skills to map and optimize business processes using platform features and low-code tools.
• Familiarity with APIs and data flow concepts.
• Ability to create user stories, functional specifications, process flows, and visual documentation.

Responsibilities

• Engage with stakeholders to gather business and functional requirements.
• Conduct gap analyses and identify improvement opportunities.
• Translate business requirements into user stories and functional specs.
• Support system configurations and workflows within Dynamics 365.
• Collaborate with QA teams for testing and validation.

Skills

Business Process Analysis

Analytical skills

Technical Documentation

Experience in Agile environments

Power Platform tools (Power Apps, Power Automate, Power BI)

Tools

Microsoft Dynamics 365

Power BI

Azure DevOps

Jira

Job description

We are seeking a Senior Technical Business Analyst with expertise in Microsoft Dynamics 365 to support a large‑scale Product Management Transformation initiative. This project focuses on optimizing enterprise systems and services to enhance operational efficiency and service delivery, with Dynamics 365 at its core.

In this role, you will engage with stakeholders across business and technical teams to understand requirements, identify gaps, and help shape effective solutions within the Microsoft Dynamics 365 platform. While the role requires a strong technical orientation, it does not require software development skills. Instead, the focus is on translating business needs into actionable technical requirements and ensuring alignment between business processes and technical capabilities.

Key Responsibilities

Business Requirements Gathering

Engage with business stakeholders to collect, analyze, and document detailed business and functional requirements related to Dynamics 365 functionality.

Gap Analysis & Process Optimization

Conduct gap analyses between current and future states, identifying opportunities for improving business processes through Dynamics 365 solutions.

Functional Specification Development

Translate business requirements into user stories, functional specs, workflows, and use cases for technical implementation teams.

System Configuration Support

Work closely with technical teams to validate and support system configurations, workflows, forms, and business rules within Dynamics 365.

Data Mapping & Integration Support

Assist in data mapping exercises to support integration of Dynamics 365 with other systems; demonstrate familiarity with APIs and data flow concepts.

Testing & Validation

Collaborate with QA teams to define test cases, support User Acceptance Testing (UAT), and ensure that solutions meet defined business requirements.

Stakeholder Collaboration

Serve as a liaison between business stakeholders and technical teams to ensure clear communication and mutual understanding of deliverables.

Training & Adoption

Support user training and system adoption efforts through documentation, workshops, and troubleshooting.

Reporting & Insights

Utilize Power BI and native Dynamics 365 tools to create reports and dashboards that provide actionable insights to stakeholders.

Facilitate retrospectives and stakeholder feedback sessions to drive ongoing improvements in solution design and business processes.

Required Skills and Experience

Business Process Analysis

Strong analytical skills to map and optimize business processes using platform features and low‑code tools.

Understanding of data models, basic SQL concepts, and proficiency in working with APIs and integration scenarios (not coding).

Power Platform Experience

Experience using Power Platform tools such as Power Apps, Power Automate, and Power BI to extend and enhance Dynamics 365 capabilities.

Technical Documentation

Ability to create user stories, functional specifications, process flows, and visual documentation using tools like Visio or Lucidchart.

Comfortable working in Agile environments, participating in sprint planning, grooming sessions, and using tools like Azure DevOps or Jira.

Testing & UAT

Experience in defining and coordinating UAT processes, identifying bugs, and validating fixes.

Training and Support

Ability to deliver system training and support documentation tailored to business users.