IT Business Analyst - ERP & Analytics Leader

Cleveland Brothers; Murrysville (Westmoreland County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) match

Disability insurance (short/long-term)

Health Savings Account

Paid time off

Profit Sharing

Job summary

Cleveland Brothers Equipment Company is seeking a Business Analyst within our IT organization to drive technology-enabled business outcomes across Sales, Service, Parts, Rental, Finance, and HR. You will gather requirements, design solutions, manage stakeholders, and ensure data quality and adoption across systems.

You will collaborate with development, data, security, and infrastructure teams to translate business needs into actionable designs, training, and testing plans, delivering value and

Qualifications

• Bachelor's degree in information systems, analytics, or STEM-related field.
• Minimum of 3 years of experience in business analysis, IT, business/systems analysis, or related role.
• Experience with delivering technology and analytics projects and/or products
• Strong stakeholder relationship management abilities
• Experience with ERP systems analysis or development, preferably with Microsoft Dynamics 365
• Experience with Customer Relationship Management platforms; preferably Microsoft Customer Engagement and/or HubSpot is a plus
• Experience in the construction equipment, heavy machinery, or dealership model is preferred.
• Proven track record of executing process improvement and system optimization.

Responsibilities

• Build functional requirements through workshops, interviews, etc. and document user stories and functional design documentation.
• Be the connection to the enabling teams to ensure technical requirements and delivery meet or exceed expectations
• Analyze business requirements to design, recommend, and implement new solutions, features, and system enhancements.
• Clearly define what the solution must do and how it must function to meet end user needs.
• Partner with the solution architecture team to ensure designs address the business outcomes expected.
• Partner with the data organization to ensure designs align with data governance/architecture standards.
• Be the liaison between business domains and IT to ensure products deliver measurable value.
• Develop and maintain training materials, process documentation, and quick reference guides.
• Promote consistent system usage and data entry practices.
• Build/update self-service reports or dashboards using enterprise KPIs to monitor processes.
• Monitor system usage metrics and drive adoption initiatives.
• Track and report on process improvements and ROI of enhancements.

Skills

Requirements gathering

Solution design

Stakeholder management

Training & user adoption

Testing & monitoring

Education

Bachelor's degree in information systems, analytics, or STEM-related field

Tools

Microsoft Dynamics 365

CRM platforms (HubSpot)

Job description

Cleveland Brothers Equipment Company is seeking a Business Analyst within our IT organization to drive technology-enabled business outcomes across Sales, Service, Parts, Rental, Finance, and HR. You will gather requirements, design solutions, manage stakeholders, and ensure data quality and adoption across systems.

You will collaborate with development, data, security, and infrastructure teams to translate business needs into actionable designs, training, and testing plans, delivering value and