IT Bench Technician & Customer Support Specialist

BEYOND IT SUPPORT LLC; Bradenton (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Employee discounts

Health insurance

Paid time off

Job summary

A technology support company in Florida is seeking an IT Bench Technician and Customer Service Representative. The role involves diagnosing and repairing computer issues as well as assisting customers with technical inquiries both in-person and over the phone. Candidates should have a high school diploma, relevant IT certifications, and experience in IT support. The position offers various benefits including health insurance and employee discounts.

Qualifications

• 1–2 years of experience in IT support or customer service.
• Strong knowledge of computer hardware and software.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Diagnose, troubleshoot, and repair computer hardware and software issues.
• Assist customers with inquiries and technical support.
• Open and close service tickets using ticketing software.

Skills

Knowledge of Windows operating system

Knowledge of macOS operating system

Customer service skills

Troubleshooting skills

Communication skills

Attention to detail

Problem-solving

Education

High school diploma or equivalent

IT certifications (e.g., CompTIA A+, Network+)

Tools

Ticketing software

Diagnostic software

Job description

A technology support company in Florida is seeking an IT Bench Technician and Customer Service Representative. The role involves diagnosing and repairing computer issues as well as assisting customers with technical inquiries both in-person and over the phone. Candidates should have a high school diploma, relevant IT certifications, and experience in IT support. The position offers various benefits including health insurance and employee discounts.