IT Bench Technician Customer Service Representative

BEYOND IT SUPPORT LLC; Bradenton (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Employee discounts

Health insurance

Paid time off

Job summary

A technology support company in Florida is seeking an IT Bench Technician and Customer Service Representative. The role involves diagnosing and repairing computer issues as well as assisting customers with technical inquiries both in-person and over the phone. Candidates should have a high school diploma, relevant IT certifications, and experience in IT support. The position offers various benefits including health insurance and employee discounts.

Qualifications

• 1–2 years of experience in IT support or customer service.
• Strong knowledge of computer hardware and software.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Diagnose, troubleshoot, and repair computer hardware and software issues.
• Assist customers with inquiries and technical support.
• Open and close service tickets using ticketing software.

Skills

Knowledge of Windows operating system

Knowledge of macOS operating system

Customer service skills

Troubleshooting skills

Communication skills

Attention to detail

Problem-solving

Education

High school diploma or equivalent

IT certifications (e.g., CompTIA A+, Network+)

Tools

Ticketing software

Diagnostic software

Job description

Overview

We are seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone.

Responsibilities

• IT Bench Technician Duties (60%):
• Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.
• Install and configure operating systems, software applications, and hardware upgrades.
• Perform virus/malware removal and data recovery.
• Conduct routine maintenance and testing of equipment.
• Document all repairs, parts used, and services performed.
• Maintain a clean and organized workbench and inventory of parts/tools.

• Customer Service Representative Duties (40%):
• Greet and assist customers in-store and via phone/email with professionalism and courtesy.
• Provide updates on repair status and estimated completion times.
• Help customers with basic tech questions, service pricing, and product recommendations.
• Open and close service tickets using ticketing software or CRM systems.
• Handle basic billing and point-of-sale transactions.
• Escalate complex issues to senior technicians or supervisors as needed.

Qualifications

• High school diploma or equivalent required; IT certifications (e.g., CompTIA A+, Network+) preferred.
• 1–2 years of experience in IT support, computer repair, or customer service.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking basics, virus removal tools, and diagnostic software.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.

Working Conditions

Primarily in a retail or workshop environment.

Some lifting of equipment up to 40 lbs may be required.

Benefits

• 401(k)
• 401(k) matching
• Company car
• Employee discounts
• Health insurance
• Paid time off
• Benefits (if applicable): Competitive hourly wage or salary, Health, dental, and vision insurance, Paid time off and holidays, Employee discounts on products and services, Opportunities for professional growth and certification.