IT Bench Technician & Customer Service Representative

Beyond IT Support; Bradenton (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Employee discounts

Health insurance

Paid time off

Job summary

Beyond IT Support is seeking an IT Bench Technician and Customer Service Representative to diagnose and repair hardware and software issues while assisting customers in-store and over the phone. The role blends hands-on bench work with front-line service, requiring strong troubleshooting and people skills.

The successful candidate will handle OS installs, virus removal, data recovery, and routine maintenance, plus ticketing, pricing inquiries, and product recommendations.

Qualifications

• High school diploma or equivalent; IT certs preferred.
• 1–2 years IT support, repair or customer service experience.
• Proficient in Windows and macOS operating systems.
• Strong communication and multitasking in a fast-paced environment.

Responsibilities

• Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.
• Install and configure operating systems, software applications, and hardware upgrades.
• Perform virus/malware removal and data recovery.
• Conduct routine maintenance and testing of equipment.
• Document all repairs, parts used, and services performed.
• Maintain a clean and organized workbench and inventory of parts/tools.
• Greet and assist customers in-store and via phone/email with professionalism and courtesy.
• Provide updates on repair status and estimated completion times.
• Help customers with basic tech questions, service pricing, and product recommendations.
• Open and close service tickets using ticketing software or CRM systems.
• Handle basic billing and point-of-sale transactions.
• Escalate complex issues to senior technicians or supervisors as needed.

Skills

Windows & macOS

Customer service

Multitasking

Communication

Education

High school diploma

IT certifications (A+, Network+) preferred

Tools

Diagnostic software

Virus removal tools

Job description

Job Description

We are seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual‑role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in‑person and over the phone.

Benefits

• 401(k)
• 401(k) matching
• Company car
• Employee discounts
• Health insurance
• Paid time off

IT Bench Technician Duties (60%)

• Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.
• Install and configure operating systems, software applications, and hardware upgrades.
• Perform virus/malware removal and data recovery.
• Conduct routine maintenance and testing of equipment.
• Document all repairs, parts used, and services performed.
• Maintain a clean and organized workbench and inventory of parts/tools.

Customer Service Representative Duties (40%)

• Greet and assist customers in-store and via phone/email with professionalism and courtesy.
• Provide updates on repair status and estimated completion times.
• Help customers with basic tech questions, service pricing, and product recommendations.
• Open and close service tickets using ticketing software or CRM systems.
• Handle basic billing and point-of-sale transactions.
• Escalate complex issues to senior technicians or supervisors as needed.

Qualifications

• High school diploma or equivalent required; IT certifications (e.g., CompTIA A+, Network+) preferred.
• 1-2 years of experience in IT support, computer repair, or customer service.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking basics, virus removal tools, and diagnostic software.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.

Working Conditions

• Primarily in a retail or workshop environment.
• Some lifting of equipment up to 40 lbs may be required.

Benefits (if applicable)

• Competitive hourly wage or salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on products and services.
• Opportunities for professional growth and certification.