Digital Services Assistant

Alsip-Merrionette Park Public Library District; Niles (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid vacation

Personal days

Sick time

Job summary

Niles-Maine District Library in Niles, IL is seeking two part-time Digital Services Assistants to provide hands-on technology support to patrons, assist with equipment, and help plan maker programs.

You will help users with public computers, printers, and wireless printing, join a team, and contribute to welcoming service. The positions offer flexible evening hours and a collaborative environment.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• Strong interpersonal and communication skills, with a friendly and professional demeanor
• Ability to work well in a team-oriented, service-driven environment
• Adaptability, excellent organization, and the ability to manage multiple tasks
• Interest in and knowledge of emerging technologies, especially apps and mobile technology
• Calm and patient approach to troubleshooting and teaching technology
• A passion for learning and sharing technology skills in an accessible, approachable way

Responsibilities

• Staff the Tech Desk and Maker Space with excellent customer service
• Guide patrons in using public computers, printers, and mobile printing
• Assist patrons and staff with technology questions and online resources
• Plan and deliver technology programs and training sessions
• Help patrons use Digital Media Lab tools for recording and editing
• Set up, take down, and troubleshoot Maker Space equipment

Skills

Customer service

Communication skills

Teamwork

Teaching tech

Troubleshooting

Public speaking

Bilingual (English)

Education

High school diploma or GED

Associate’s or Bachelor’s in related field or equivalent experience

Tools

Public computers

Printers

Copiers

Fax machines

Wireless printing

Maker Space equipment

Job description

Do you love helping people and have a passion for technology?
We are looking for two customer-focused, self-motivated, and enthusiastic individuals to join our Digital Services Department! In this role, you will be a friendly and knowledgeable presence in our technology area, offering hands-on support to patrons and ensuring a welcoming, helpful experience for everyone. You will also assist with troubleshooting equipment throughout the library, and help plan and lead engaging technology and maker programs.

• Provide excellent customer service while staffing the Tech Desk and Maker Space
• Offer clear guidance to patrons using public computers, printers, copiers, fax machines, and wireless printing from mobile devices
• Assist patrons and staff with questions about technology and online resources
• Plan and deliver engaging programs and/or training sessions for a wide range of audiences
• Help patrons use tools in our Digital Media Lab for recording, editing, and digitizing projects
• Provide assistance setting up, taking down, and troubleshooting equipment in our Maker Space

The ideal candidate has…

• High school diploma or GED required; Associate’s or Bachelor’s degree in a related field or equivalent experience preferred
• Strong interpersonal and communication skills, with a friendly and professional demeanor
• Ability to work well in a team-oriented, service-driven environment
• Adaptability, excellent organization, and the ability to manage multiple tasks
• Interest in and knowledge of emerging technologies, especially apps and mobile technology
• Calm and patient approach to troubleshooting and teaching technology
• A passion for learning and sharing technology skills in an accessible, approachable way

Preference will be given to qualified candidates who are bilingual in English and proficient in Arabic, Korean, Polish, Russian, Spanish, or any of the other 30+ languages spoken by the patrons we are happy to serve.

Full job description is available upon request.

Benefits: Paid vacation, personal days, and sick time

Niles-Maine District Library is an Equal Opportunity Employer, and does not discriminate in any of its employment practices on the basis of race, color, religion, gender, national origin, ancestry, age, marital status, physical or mental disability, military status, sexual orientation, or citizenship status.

Niles-Maine District Library
6960 Oakton Street
Niles , IL 60714

Niles-Maine District Library, Cook County

Hours

Part-time, Non-exempt. 2 positions available.

Position A: Monday, Tuesday, and Wednesday 4:30-8:30pm; every other Sunday 12-5pm (14.5 hours/week)

Position B: Tuesday and Friday 9am-1pm; Saturday 1-5pm; every other Sunday 12-5pm (14.5 hours/week)