Evening Library IT Help Desk Associate (Part-Time)

Mount Prospect Public Library; Mount Prospect (IL); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Paid time off

Birthday holiday

Dental insurance

Life insurance

Pet insurance

Job summary

Mount Prospect Public Library is seeking a part-time IT Assistant in the IT Department to respond to help desk tickets and phone inquiries. You will provide desktop support to staff and assist patrons with printing, document formatting, and basic technology navigation.

The role involves 16 hours per week, Monday through Thursday from 5pm to 9pm, under the supervision of the Computer Services Supervisor. Benefits include paid time off, holidays, and insurance options.

Qualifications

• High school diploma (or equivalent) with at least 1 year of computer maintenance experience.
• College/technical training in computer science is desirable.
• Knowledge of Windows and Microsoft Office applications.

Responsibilities

• Provides on-call help desk support for Library staff and patrons.
• Assists staff and patrons with hardware, software, and office equipment issues.
• Performs basic computer troubleshooting and assists with network maintenance.
• Supports printing, document formatting, and basic technology navigation.
• Attends meetings and participates in department activities.

Skills

Attention to Detail

Communication

Continuous Learning

Customer Focus

DEI Awareness

Systematic Problem Solving

Teamwork

Education

High school diploma

1 year computer maintenance experience

Computer science education desirable

Tools

Windows OS

Microsoft Office

Job description

Mount Prospect Public Library is seeking a part-time IT Assistant in the IT Department to respond to help desk tickets and phone inquiries. You will provide desktop support to staff and assist patrons with printing, document formatting, and basic technology navigation.

The role involves 16 hours per week, Monday through Thursday from 5pm to 9pm, under the supervision of the Computer Services Supervisor. Benefits include paid time off, holidays, and insurance options.