IT Asset Operations Specialist

Socket.dev; Renton (WA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon is hiring for an Operations Support role in Renton, WA, focusing on coordinating laptop and IT equipment workflows, monitoring queues, and resolving blockers across operations, logistics, inventory, IT, and support functions.

The role emphasizes balancing hands-on execution with cross-functional coordination, using data to identify gaps and implement practical solutions that improve accuracy, speed, and customer experience.

Qualifications

• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Experience supporting daily operations, escalations, queue management, or service-level performance.

Responsibilities

• Lead and support daily IT asset operations, including laptop replenishment, inventory movement, order flow, and issue resolution.
• Monitor operational queues, service levels, aging work, and customer-impacting blockers.
• Partner with warehouse associates, IT teams, operations leaders, and supply chain partners to ensure work is completed accurately and on time.
• Act as an escalation point for operational issues related to asset availability, fulfillment, process gaps, or system constraints.
• Use data and metrics to identify trends, risks, and improvement opportunities.
• Support process improvements that reduce defects, improve throughput, and create a better employee experience.
• Help document, standardize, and improve operational procedures.
• Coordinate small to medium-sized initiatives that improve daily operations, inventory accuracy, asset readiness, or service delivery.
• Communicate status, risks, and updates clearly to stakeholders and leadership.
• Support a flexible operations environment where priorities can shift quickly based on customer and business needs.

Skills

Data-driven improvements

Cross-functional collaboration

Operations optimization

Education

Bachelor's degree or above

Tools

Excel

Job description

Amazon is hiring for an Operations Support role in Renton, WA, focusing on coordinating laptop and IT equipment workflows, monitoring queues, and resolving blockers across operations, logistics, inventory, IT, and support functions.

The role emphasizes balancing hands-on execution with cross-functional coordination, using data to identify gaps and implement practical solutions that improve accuracy, speed, and customer experience.