IT Support Engineer I, Ops Tech Solutions Delivery - Fixed

Amazon; Sumner (WA); On-site; USD 35,000 - 57,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Job summary

Amazon is seeking an IT Support Engineer I to deliver hardware, OS, and enterprise app support across sites in a defined geographic area. You will troubleshoot straightforward issues, implement technical solutions, and partner with teams to improve IT services.

The role involves hands-on problem solving, project work, and occasional travel within the local region. Successful candidates will have 1+ years Windows Server experience and strong networking knowledge.

Qualifications

• High school or equivalent diploma.
• 1+ years Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years troubleshooting in a multi-user high availability environment.
• 2+ years PC repair, troubleshooting, deployment and liquidation experience.
• 2+ years IT client, server, and network service delivery experience.
• 2+ years networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience.
• 2+ years of Windows, Mac or Linux OS support in a corporate setting.
• 2+ years of maintaining a corporate network environment experience.

Responsibilities

• Network engineering and troubleshooting in varied software/hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical and technical assistance for continuous IT solution improvement.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root-causes of operational issues and inefficiencies.
• Move up to 49lbs; stand and walk during shifts up to 12 hours.
• Support customers from multiple buildings and remote locations.
• Travel within local/regional area to support customers.

Skills

Windows Server

Networking basics

PC repair

IT service delivery

Education

High school diploma

Tools

SCCM

Job description

IT Support Engineer I, Ops Tech Solutions Delivery - Fixed

Job ID: 10521742 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

• Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
• But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers - reliable transportation is a must.

A day in the life

• Deploy innovative technical solutions across regional facilities
• Provide expert support for hardware, operating systems, and enterprise applications
• Think creatively to solve unique challenges beyond standard procedures
• Collaborate with global teams to maintain and improve our technology infrastructure
• Drive operational excellence through hands-on problem-solving

About the team

We are Nodal Team based out of the south Puget Sound area. We have several buildings in the area. Join our team of problem-solvers who take pride in powering the world's most customer-centric company.

Basic Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Preferred Qualifications

• 2+ years of computer networking experience
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, WA, Sumner - 25.48 - 41.68 USD hourly

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .