Data Center Materials Spec I (WH), Logistics and Imaging Team (LIT)

Socket.dev; Renton (WA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon is hiring for an Operations Support role in Renton, WA, focusing on coordinating laptop and IT equipment workflows, monitoring queues, and resolving blockers across operations, logistics, inventory, IT, and support functions.

The role emphasizes balancing hands-on execution with cross-functional coordination, using data to identify gaps and implement practical solutions that improve accuracy, speed, and customer experience.

Qualifications

• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Experience supporting daily operations, escalations, queue management, or service-level performance.

Responsibilities

• Lead and support daily IT asset operations, including laptop replenishment, inventory movement, order flow, and issue resolution.
• Monitor operational queues, service levels, aging work, and customer-impacting blockers.
• Partner with warehouse associates, IT teams, operations leaders, and supply chain partners to ensure work is completed accurately and on time.
• Act as an escalation point for operational issues related to asset availability, fulfillment, process gaps, or system constraints.
• Use data and metrics to identify trends, risks, and improvement opportunities.
• Support process improvements that reduce defects, improve throughput, and create a better employee experience.
• Help document, standardize, and improve operational procedures.
• Coordinate small to medium-sized initiatives that improve daily operations, inventory accuracy, asset readiness, or service delivery.
• Communicate status, risks, and updates clearly to stakeholders and leadership.
• Support a flexible operations environment where priorities can shift quickly based on customer and business needs.

Skills

Data-driven improvements

Cross-functional collaboration

Operations optimization

Education

Bachelor's degree or above

Tools

Excel

Job description

At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

You’ll join a team of associates, supply chain specialists, program managers, operations managers, and other critical partners. You'll work across the Logistics and Imaging Team (LIT) to help ensure employees receive the equipment they need to do their jobs, while helping drive consistent, reliable, and scalable operational processes.

This role is ideal for someone who enjoys owning daily execution, solving operational problems, supporting frontline teams, and improving how work gets done. The Operations Support position will help coordinate laptop and IT equipment workflows, monitor operational health, resolve blockers, support escalations, and ensure that service levels and customer expectations are met.

While this role will support projects and process improvement initiatives, the primary focus is leading day-to-day operations. The right candidate will be comfortable balancing hands-on execution with cross-functional coordination, using data to identify gaps, and working with teams across operations, logistics, inventory, IT, and support functions.

The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to lead through influence. They should be able to understand operational processes quickly, identify areas for improvement, and help implement practical solutions that improve accuracy, speed, and customer experience.

Key job responsibilities

• Lead and support daily IT asset operations, including laptop replenishment, inventory movement, order flow, and issue resolution.
• Monitor operational queues, service levels, aging work, and customer-impacting blockers.
• Partner with warehouse associates, IT teams, operations leaders, and supply chain partners to ensure work is completed accurately and on time.
• Act as an escalation point for operational issues related to asset availability, fulfillment, process gaps, or system constraints.
• Use data and metrics to identify trends, risks, and improvement opportunities.
• Support process improvements that reduce defects, improve throughput, and create a better employee experience.
• Help document, standardize, and improve operational procedures.
• Coordinate small to medium-sized initiatives that improve daily operations, inventory accuracy, asset readiness, or service delivery.
• Communicate status, risks, and updates clearly to stakeholders and leadership.
• Support a flexible operations environment where priorities can shift quickly based on customer and business needs.

Basic Qualifications

• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• Experience supporting daily operations, escalations, queue management, or service-level performance.

Preferred Qualifications

• Experience in a management/team lead function
• Experience using Microsoft Excel to manipulate and analyze data, with the ability to transform data into actionable insights
• Bachelor's degree or above in a related field
• Experience improving processes in a fast-paced, high-volume environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Renton - 29.03 - 50.86 USD hourly