Technology Support Administrator

utoledo.edu; Toledo (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Toledo seeks a Technology Support Administrator to deliver information technology support, planning, and design for workstations, peripherals, and network services. You will assist faculty, staff, research computing, and students.

Responsibilities include supporting LAN infrastructure, Windows imaging, Active Directory, SCCM, and providing training for instructional tech such as SmartBoards and Cisco Telepresence. On-campus, full-time, with on-call rotation.

Qualifications

• Two years of desktop support in Microsoft and Apple hardware and software environments.
• Microsoft Windows operating systems mastery and familiarity with MS Office and Adobe.
• Wireless networks and client-side networking.
• Building and deploying images using tools such as SCCM.
• Windows Server administration.
• Desktop encryption and endpoint security.
• Active Directory administration.
• Remote systems management tools.
• Peripherals including networked printers.
• Conferencing and instructional technology (projectors, SmartBoards, Cisco Telepresence).
• Driver’s license.

Responsibilities

• Assist in the support and maintenance of the LAN infrastructure and network services.
• Install, upgrade and support Windows OS and software; apply OS upgrades and patches.
• Active Directory administration.
• Use system management tools including SCCM.
• Install, upgrade and support hardware (servers, workstations, laptops, peripherals).
• Provide support for distributed file/storage servers and backup systems.
• Encrypt workstations for Windows and Mac.
• Research, test, evaluate, and recommend hardware/software to improve security and performance.
• Hire, recruit, and manage student support staff.
• Provide support/training for instructional technology (SmartBoards, Cisco Telepresence, projectors).
• Design and maintain software images for faculty/staff/lab computers.
• Provide informal training on software and web-apps.
• Consult on IT purchases and prepare quotes for hardware/software/peripherals.
• Provide reports as requested (inventory, workflow).
• Provide onsite diagnostics and field testing to network/server staff.
• Participate in on-call rotation.

Skills

Desktop support

Windows administration

Apple hardware & software

Microsoft Office & Adobe

Wireless networks

Active Directory

Remote systems management

Printer management

Driver's license

Tools

SCCM

Cisco Telepresence

SmartBoards

Projectors

Microsoft Windows imaging

Job description

Title: Technology Support Administrator

Department Org: IT Personnel - 105780

Employee Classification: U8 - Classified Exempt Salaried FT

Bargaining Unit:Professional Staff Association

Primary Location: MC AD

Shift:1

Start Time:8:00 a.m. End Time:5:00 p.m.

Posted Salary: Based on experience

Job Description:

Working as a Technology Support Administrator, this position is responsible for the information technology support, planning, and design of workstations, peripherals, and network services; and for providing information technology support for faculty, staff, research computing, and/or students.

The following are primary functions of this job:

• Assist in the support and maintenance of the Local Area Network infrastructure and network services.
• Install, upgrade and support Microsoft Windows operating systems and various industry-standard software packages. Maintain OS upgrades and security patches as required.
• Active Directory administration.
• Use of system management tools including SCCM.
• Install, upgrade and support various hardware (i.e. servers, workstations, laptops, and peripherals).
• Provide support for distributed file/storage servers and backup systems.
• Encrypt workstations for Windows and Mac operating systems.
• Research, test compare, and recommend hardware and software solutions to enhance security and overall performance at the workstation level.
• Hire, recruit, and manage student support staff.
• Provide support and training for instructional technology (Smartboards, Cisco Telepresence endpoints, projectors, LCD/LED displays, etc.).
• Design and maintain software images for faculty, staff, and instructional lab computers.
• Provide informal training on the use of software packages and web-based applications.
• Consult and advise on the purchase and acquisition of information technology, and prepare quotes for hardware, software, and peripherals as required.
• Provide reports as requested (inventory, work flow, etc.).
• Provide onsite diagnostics, troubleshooting, feedback, and field testing to network and server administration staff.
• Participate in an on-call rotation as required.

Minimum Qualifications:

Required qualifications:

• Two years of desktop support in Microsoft and Apple hardware and software environments and mastery Microsoft Windows operating systems
• Various industry standard software packages including MS Office suite and Adobe
• Wireless networks and client-side networking
• Building and deploying images using tools such as MS SCCM
• Windows Server administration
• Anti-virus, anti-spyware, and other workstation security products and solutions
• Desktop encryption
• Active Directory
• Remote systems management tools
• Peripherals including networked printers and print queues
• Conferencing and instructional technology (projectors, presentation equipment, Cisco Telepresence, SmartBoards, etc.)
• Driver’s license

Preferred Qualifications:

• Virtual Desktop Infrastructure (VDI)
• Mobile device management
• Help Desk support tools
• Supervision of junior or student employees
• Unix based Operating Systems support
• Project management work and project management software such as MS Project
• Healthcare or higher education experience

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at [e-mail] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.