Desktop Support Analyst II

Insight Global; Kenosha (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a Desktop Support Analyst to join a Financial Credit Union client in Minneapolis, MN. You will install, configure and maintain PC hardware, software and peripherals, and provide first-level help desk support to on-site and remote users in a mixed AD/Azure AD environment.

You will perform preventive maintenance, coordinate with vendors for repairs, document issues and resolutions, and ensure smooth operations across LAN/WAN and mobile devices.

Qualifications

• 2+ years’ desktop support and technical assistance experience.
• Experience with Active Directory, Office 365, and Azure AD.
• Excellent verbal and written communication skills.

Responsibilities

• Set up, install and maintain PC hardware, software and peripherals for clients.
• Provide first-level phone/email-based support to on-site and remote users.
• Perform preventive maintenance and hardware repair coordination with vendors.
• Document issues and resolutions in Help Desk software; escalate when needed.
• Act as initial point of contact for helpdesk calls and tickets; support LAN/WAN needs.

Skills

Active Directory

Azure Active Directory

Office 365

Windows OS

Remote support

Troubleshooting hardware

Communication skills

Help desk experience

Education

High school diploma or equivalent

Bachelor's degree or MCP certification preferred

Tools

Windows Endpoints

Help Desk Software

Microsoft 365

Job description

• -High school diploma or equivalent. Two- or Four-year degree, Microsoft Certified Professional (MCP) or related application certifications, preferred.
• -2+ years’ previous computer hardware/software support and technical assistance experience preferred.
• -Exposure or classwork supporting Microsoft Active Directory, Microsoft Office, including Office 365 and Office 2016, Azure Active Directory, remote connectivity methodologies, and mobile devices including both iOS and Droid-based smart phones and tablets
• -Experience with troubleshooting hardware issues, including (but not limited to) desktops, laptops, printers, monitors, and mobile devices
• -Ability to work effectively within a team and also with remote users
• -Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.
• -Microsoft application knowledge, along with general troubleshooting capabilities.
• -Phone and PC helpdesk experience and/or PC experience in a financial environment, preferred.
• -Ability to work independently along with patience in dealing with end users.
• -Ability to work independently along with patience in dealing with end users.

Job Description

Insight Global is seeking a Desktop Support Analyst for one of our Financial Credit Union clients in Minneapolis, MN. This individual will be working with the Information Technology team to complete the setup, installation and general maintenance of PC hardware, software and peripherals. Minimize PC downtime by providing periodic preventive maintenance. Assist with PC hardware repair as required. Coordinate with outside service providers for repair or replacement of equipment, as needed. As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately. They proactively take ownership for problems while documenting the issue and resolution within the Help Desk software.

A few additional daily responsibilities include the following:

• -Acts as an initial point of contact for helpdesk calls and tickets.
• -Provides PC software application support and installation as required.
• -Completes the setup, installation and general maintenance of PC hardware and peripherals directly related to the clients support of the local area network, wide area network, telecommunications network and branch operation activities. This includes personal computers, printers, scanners, telephones, copiers and other special purpose computer
• -Ensures that individual equipment and wiring labels are accurately maintained and discrepancies are corrected

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.