Desktop Support Analyst I

JACAM CATALYST CAREERS; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

JACAM is seeking a Desktop Support Analyst to manage Windows desktops, mobile devices, and related software. You will be the go-to contact for employee technology issues and maintain a responsive IT help desk.

Travel may be required. The role involves supporting Active Directory and Exchange, installing software, and troubleshooting hardware and network problems in a professional office environment.

Qualifications

• 2 years of experience supporting Windows desktop/laptop PCs.
• Solid understanding of Active Directory and Microsoft Exchange.
• Experience installing software and patches on desktops and laptops.
• Experience troubleshooting basic network, software, and printing problems.
• Able to learn new and existing computer technologies and adapt to tasks.
• Ability to meet deadlines and handle stress in high-pressure situations.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support mobile devices including Microsoft, Apple, and Android phones and tablets.
• Assist with networking problems remotely and in house.
• Install and configure new hardware and software.
• Maintain an organized and responsive technology help desk.
• Respond to end-user issues via phone, email, or direct contact; document resolutions.
• Provide end-user support for installation and usability of desktops, peripherals and software.
• Monitor, test, and troubleshoot computer hardware and software problems.
• Coordinate with IT vendor support to resolve technical problems.

Skills

Windows Support

Active Directory

Microsoft Exchange

Mobile Device Support

Remote Support

Networking Basics

Education

High School or better

Job description

Our office currently has an opportunity for a professional and experienced individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations, mobile devices, and associated software within the company. The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues.

WORK ENVIRONMENT: A controlled atmosphere set within an office environment. Willing to travel.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
• Assist with networking problems remotely and in house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JACAM technology help desk.
• Answer, Support, Resolve, and Document end user technology problems via phone, email, or direct contact
• End User Support -Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Support, Monitor, Test, and Troubleshoot computer hardware and software problems.
• Vendor Support- Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
• Contribute to technical support documentation of resolutions, processes, and procedures.

Qualifications

• 2 years of experience supporting Windows desktop/laptop PC's.
• Solid understanding of Active Directory/Microsoft Exchange
• Experience installing software, patches, updates on desktop computers and laptops
• Experience troubleshooting basic network, software, printing problems.
• Must be flexible and be able to adapt to different tasks including ability and willingness to learn new as well as existing computer technologies.
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• A strong sense of discretion and confidentiality required
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Equal Opportunity Employer
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