IT Analyst I - Desktop

TSB; Honolulu (HI); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope IT Analyst I – Desktop provides day-to-day consultation, training and troubleshooting for hardware, software and computer systems to technical staff and end users in Honolulu.

You will support end users, install PC upgrades, document failures, and manage the ticketing system, with after-hours support as needed. This full-time role requires strong Windows OS, AD and O365 knowledge and solid customer service focus.

Qualifications

• Ability to troubleshoot PC problems and basic network issues.
• Intermediate Microsoft product knowledge (OS and Office).
• Strong foundation of Windows OS including AD and GPO.
• Familiarity with MS products including MS O365.
• Preferred: research new technology to benefit Desktop operations.

Responsibilities

• Provide day-to-day consultation, training, instruction and troubleshooting for hardware, software and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs, including installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Document desktop equipment issues, repairs, installations and removals.
• Handle the ticketing system, phone and email support.
• Support may be required after hours, in person or remotely.

Skills

Troubleshoot PC problems

Basic network knowledge

Windows OS (AD/GPO)

MS Office / O365

IT support experience

Job description

As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.

• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

Education/Credentials

Technical Skills

• Required: Ability to troubleshoot PC problem & basic network issue.
• Required: Intermediate Microsoft product knowledge (OS & Office suite).
• Required: Strong foundation of MS Windows OS which include AD and GPO
• Required: Familiarity with various MS products which include MS O365
• Preferred: Research new technology to benefit Desktop operation.

The salary range for this full-time position is $21.64 Hourly - $22.60 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.