IT Analyst I - Desktop

Bank-of-Hop; Gardena (CA); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Gardena, CA, is seeking an IT Analyst I – Desktop to provide day-to-day consultation, training, and troubleshooting for hardware, software, and related computer systems. You will support handheld devices and peripherals, and assist with PC upgrades and equipment documentation.

The role requires handling tickets via phone and email, with some after-hours support as needed. Strong knowledge of MS Windows OS, AD, GPO, and MS Office/365 is preferred.

Qualifications

• Troubleshoot PC problems and basic network issues.
• Intermediate knowledge of Microsoft OS and Office suite.
• Strong Windows OS foundation including AD and GPO.
• Familiarity with MS O365.

Responsibilities

• Provide day-to-day consultation, training, and troubleshooting to staff and end users for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs (CPUs, NICs, RAM, etc.).
• Document desktop equipment failures, repairs, installations, and removals.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, in person or remotely.

Skills

PC troubleshooting

MS OS & Office

Windows AD & GPO

MS 365 familiarity

Desktop tech research

Job description

Gardena Corporate
1655 W Redondo Beach Blvd
Gardena, CA 90247, USA

Gardena Corporate
1655 W Redondo Beach Blvd
Gardena, CA 90247, USA

As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.

• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

Education/Credentials

Technical Skills

• Required: Ability to troubleshoot PC problem & basic network issue.
• Required: Intermediate Microsoft product knowledge (OS & Office suite).
• Required: Strong foundation of MS Windows OS which include AD and GPO
• Required: Familiarity with various MS products which include MS O365
• Preferred: Research new technology to benefit Desktop operation.

The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Qualifications

Skills

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.