IT Analyst I - Desktop

Bbcnbank; Gardena, Northern (CA, KY); Hybrid; USD 30,000 - 31,000; Full time

Job summary

Bank of Hope is seeking an IT Analyst I – Desktop to deliver day-to-day consultation, training, and troubleshooting for hardware, software, and computer systems across the organization.

You will support end users, manage ticketing, and perform PC upgrades. Strong knowledge of Windows OS, AD, GPO, and MS 365 is essential. This is a full-time, on-site role in Gardena, CA with benefits and bonus opportunities.

Qualifications

• Ability to troubleshoot PC problems and basic network issues.
• Intermediate knowledge of Microsoft OS and Office suite.
• Strong foundation in Windows OS including AD and GPO.
• Familiarity with MS O365.
• Preferred: research new technology to benefit Desktop operation.

Responsibilities

• Provide day-to-day consultation, training, instruction and troubleshooting for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement PC upgrades and component installations.
• Document desktop equipment issues, repairs, and removals.
• Handle the ticketing system, phone and email support.
• Support may be required after hours or in emergencies, in person or remotely.

Skills

PC troubleshooting

Windows OS

AD & GPO

Office 365

End user support

Tools

Ticketing system

Job description

As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.

• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.


• End user support for handheld and peripheral devices.


• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.


• Document instances of desktop equipment or component failure, repair, installation, and removal.


• Handle the ticketing system, phone and email support.


• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

Education/Credentials

Technical Skills

• Required: Ability to troubleshoot PC problem & basic network issue.


• Required: Intermediate Microsoft product knowledge (OS & Office suite).


• Required: Strong foundation of MS Windows OS which include AD and GPO


• Required: Familiarity with various MS products which include MS O365


• Preferred: Research new technology to benefit Desktop operation.

The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.