IT Help Desk Analyst: Frontline Tech Support

Roses Discount Stor; Henderson (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A national retail chain is looking for a dedicated IT support technician based in Henderson, NC. The role involves troubleshooting hardware, software, and network issues, as well as providing technical support through various channels. Candidates should have a high school diploma or equivalent and up to one year of related experience, with proficiency in Windows software being essential. The company values communication and analytical skills, and offers opportunities for growth and contributions within the team.

Qualifications

• Up to one year of related experience.
• Ability to work rotating shifts.
• Understanding of Variety’s cash register systems is a plus.

Responsibilities

• Provide technical and operational support through phone and ticketing systems.
• Document and track incidents.
• Coordinate with internal departments to ensure timely resolution.
• Maintain professionalism and service quality in all interactions.

Skills

Troubleshooting hardware, software, and network issues

Good communication skills

Analytical skills

Education

High School diploma or GED

Tools

Windows software

Job description

A national retail chain is looking for a dedicated IT support technician based in Henderson, NC. The role involves troubleshooting hardware, software, and network issues, as well as providing technical support through various channels. Candidates should have a high school diploma or equivalent and up to one year of related experience, with proficiency in Windows software being essential. The company values communication and analytical skills, and offers opportunities for growth and contributions within the team.