Healthcare IT Support Analyst - End-User Tech

Northwestern Medicine; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Benefits

Job summary

Northwestern Medicine Information Services seeks a Technical Support Analyst Associate to manage endpoint hardware, desktops, laptops, mobile devices, printers, and related software, including the EHR, with on-site responsibilities and on-call support.

The role emphasizes end-user support, basic networking, and telephony hardware, collaborating with IT teams to keep NM systems reliable for patients and staff.

Qualifications

• 0-3 years of experience in technical support or related discipline.
• Basic support knowledge of desktops, laptops, and mobile devices, including MS Office products, printers, telephony hardware, and network configurations.
• Preferred: Bachelor’s Degree in a related field and IT-related certification.

Responsibilities

• Maintain NM endpoint hardware and core software including computing devices, pagers, printers, telephony and telephony hardware, operating systems, core software and NM’s electronic health record.
• Provide business-use and technical guidance for end-user technologies; assist with hardware and software deployment as needed.
• Participate in on-call support to ensure availability and performance of NM systems.

Skills

MS Office

End-user support

Hardware troubleshooting

Network configuration

Education

Bachelor’s degree in related field

IT certification

Tools

Printers

Telephony hardware

Computing devices

EHR systems

Job description

Northwestern Medicine Information Services seeks a Technical Support Analyst Associate to manage endpoint hardware, desktops, laptops, mobile devices, printers, and related software, including the EHR, with on-site responsibilities and on-call support.

The role emphasizes end-user support, basic networking, and telephony hardware, collaborating with IT teams to keep NM systems reliable for patients and staff.