IT Administrator I - Onsite Tech Support & AD/365

Protos Security; Roanoke (VA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Health, Vision, Dental, and Life Ins.

Employee Assistance Program

FSA / HSA

401(k) with employer contribution

Coffee-friendly collaborative work env

Job summary

Protos Security is seeking an IT Administrator I to join our Roanoke, VA team. This on-site role supports Tier 1 and Tier 2 technical issues across hardware, software, networks, and devices, while assisting with onboarding/offboarding and device coordination.

The position administers Microsoft 365 and Active Directory, collaborates with MSPs and vendors, and helps drive system updates, migrations, and infrastructure improvements. Strong communication and problem-solving are required.

Qualifications

• Provide Tier 1 and Tier 2 technical support for hardware, software, network, mobile devices, and peripherals.
• Assist with onboarding and offboarding activities, including device setup and system access.
• Troubleshoot, maintain, and coordinate repairs for laptops, desktops, printers, and related equipment.
• Administer and support Microsoft 365 and Active Directory environments.
• Coordinate with MSPs and IT vendors to resolve issues and support business operations.

Responsibilities

• Provide Tier 1 and Tier 2 technical support, troubleshooting hardware, software, network, mobile device, and peripheral issues.
• Support technology-related onboarding and offboarding activities, including equipment setup, system access, and device coordination.
• Troubleshoot, maintain, and coordinate repairs for laptops, desktops, printers, handheld devices, and related equipment.
• Administer and support Microsoft 365 and Active Directory environments.
• Coordinate with the company’s managed services provider and other IT vendors to resolve issues and support business operations.

Skills

Tier 1/2 support

Microsoft 365

Active Directory

Technical troubleshooting

Communication skills

Education

High school diploma or equivalent

Bachelor's degree in IT preferred

Tools

Microsoft 365 Admin

Active Directory

Job description

Protos Security is seeking an IT Administrator I to join our Roanoke, VA team. This on-site role supports Tier 1 and Tier 2 technical issues across hardware, software, networks, and devices, while assisting with onboarding/offboarding and device coordination.

The position administers Microsoft 365 and Active Directory, collaborates with MSPs and vendors, and helps drive system updates, migrations, and infrastructure improvements. Strong communication and problem-solving are required.