IT Administrator I — On-Site Support & AD/365

Protos Security, Llc; Roanoke (VA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Health, Vision, Dental, and Life Ins

Employee Assistance Program

FSA / HSA

401(k) with employer contribution

Job summary

Protos Security, Llc in Roanoke, Virginia, is seeking an IT Administrator I to join our on-site IT team. You will provide Tier 1–2 technical support, manage Microsoft 365 and Active Directory, and assist with onboarding, device coordination, and infrastructure projects.

The role emphasizes collaboration with vendors and internal stakeholders, ongoing security practices, and data reporting, with a salary of $65,000–$68,000 annually and full-time benefits.

Qualifications

• Troubleshooting laptops, desktops, printers, mobile devices, and other workplace tech.
• Working knowledge of Microsoft 365 and Active Directory.
• Experience providing Tier 1 or Tier 2 technical support.
• Strong troubleshooting, problem-solving, and escalation skills.
• Strong communication skills to explain technical information at all levels.
• Ability to prioritize and coordinate with stakeholders, vendors, and MSPs.
• 3–5 years of technical support experience; education may substitute some experience.
• Experience with networking/core infrastructure conversion and ad hoc reporting preferred.

Responsibilities

• Provide Tier 1 and Tier 2 technical support across hardware, software, network, and devices.
• Onboard/offboard employees; assist with equipment setup and access.
• Troubleshoot and coordinate repairs for laptops, desktops, printers, and handheld devices.
• Administer Microsoft 365 and Active Directory environments.
• Coordinate with MSPs and IT vendors to resolve issues.
• Monitor service delivery, project status, and risks; report to IT leadership.
• Patch, update, and improve software and processes.
• Support major IT initiatives including upgrades, migrations, outages.
• Collaborate with Senior Network Architect on IT initiatives.
• Assist with data analysis and ad hoc reporting.

Skills

Tier 1 support

Tier 2 support

Microsoft 365

Active Directory

Technical troubleshooting

Communication skills

Vendor coordination

Project collaboration

Education

High school diploma or equivalent

Bachelor's degree in IT or related field (preferred)

Tools

Microsoft 365

Active Directory

MS Office Suite

Remote management tools

Job description

Protos Security, Llc in Roanoke, Virginia, is seeking an IT Administrator I to join our on-site IT team. You will provide Tier 1–2 technical support, manage Microsoft 365 and Active Directory, and assist with onboarding, device coordination, and infrastructure projects.

The role emphasizes collaboration with vendors and internal stakeholders, ongoing security practices, and data reporting, with a salary of $65,000–$68,000 annually and full-time benefits.