IT Support Administrator

Coulter Services; Franklin (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Coulter Services in Franklin, TN is seeking an IT Support specialist to provide responsive technical assistance for hardware, software, and connectivity issues. The role includes administering user accounts, managing onboarded devices, and supporting core network operations.

You will work with Microsoft 365 services, troubleshoot endpoint problems, and document resolutions while contributing to asset management and onboarding efforts. A customer-focused approach is essential.

Qualifications

• Hands-on troubleshooting with strong ownership and accountability.
• Clear communication and customer-focused problem solving.
• Experience with Microsoft 365, user/device administration, and network services.
• Ability to document work and improve support processes.

Responsibilities

• Provide responsive technical support for hardware, software, and connectivity issues.
• Administer user accounts and manage onboarded devices.
• Maintain Microsoft 365 services and support core network operations.
• Troubleshoot endpoint problems and network/service interruptions.
• Document resolutions and maintain clear support records.
• Manage and track IT assets, including provisioning and lifecycle support.
• Assist with onboarding and user enablement.
• Support and improve security and backup practices.

Skills

Hands-on troubleshooting

Clear communication

Documentation and process improvement

Customer-focused problem solving

Tools

Microsoft 365

User/Device administration

Network services

Job description

to ensure a reliable, secure technology environment for a growing consulting team.

Key Responsibilities

• Provide responsive technical support for hardware, software, and connectivity issues.


• Administer user accounts and manage onboarded devices.


• Maintain Microsoft 365 services and support core network operations.


• Troubleshoot endpoint problems and network/service interruptions.


• Document resolutions and maintain clear support records.


• Manage and track IT assets, including provisioning and lifecycle support.


• Assist with onboarding and user enablement.


• Support and improve security and backup practices.

Qualifications & Skills

• Hands‑on troubleshooting skills with strong ownership and accountability.


• Clear communication and customer‑focused problem solving.


• Working knowledge of Microsoft 365, user/device administration, and network services.


• Ability to document work and improve support processes.