Onsite Help Desk & IT Support Technician (AV & M365)

NCQA; Washington (District of Columbia); On-site; USD 70,000 - 78,000; Full time

Job summary

NCQA is seeking a Help Desk Specialist in Washington, DC to provide Tier 1–2 end-user support for the organization’s IT Operations. The role includes onboarding/offboarding, device provisioning, and managing Microsoft 365 services to ensure secure, reliable access.

This on-site position requires 3–4 days in the office per week, with service-oriented communication and problem solving to resolve hardware, software, and identity issues promptly.

Qualifications

• Bachelor’s degree or equivalent IT experience.
• ITIL or vendor certs preferred.
• Experience with Microsoft 365 administration.
• Experience with desktop and help desk support.
• Must be able to work 8-hour shift on-site.

Responsibilities

• Provide Tier 1 and Tier 2 end-user support via phone, email, remote, and in-person.
• Manage help desk ticket queues to meet SLAs.
• Support conference room tech and AV equipment.
• Provision laptops and devices for new hires and replacements.
• Assist onboarding/offboarding including provisioning and deprovisioning accounts and access.
• Administer Microsoft 365 services and licensing.
• Troubleshoot identity, access, and endpoint issues.
• Maintain strong customer service and clear communication.

Skills

Desktop Support

Help Desk

Customer Service

Problem Solving

Education

Bachelor’s degree in IS/CS

ITIL Certification

Azure Admin Cert

CompTIA A+

Network+

Tools

Teams

SharePoint

OneDrive

Crestron

Job description

NCQA is seeking a Help Desk Specialist in Washington, DC to provide Tier 1–2 end-user support for the organization’s IT Operations. The role includes onboarding/offboarding, device provisioning, and managing Microsoft 365 services to ensure secure, reliable access.

This on-site position requires 3–4 days in the office per week, with service-oriented communication and problem solving to resolve hardware, software, and identity issues promptly.