IT Administrative Support - Path to Tech (Year-Round)

Tech-Keys; Howell Township (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K 4% match

Generous PTO

Job summary

Tech-Keys in Howell Township, NJ, seeks an IT Administrative Support Intern for a full-time, year‑round role. You will assist IT technicians with ticket scheduling, client communications, and service coordination, gaining hands-on MSP experience and a pathway to a technical position after one year.

The role emphasizes organized multitasking, strong communication, and a proactive, team-oriented mindset within a growing MSP culture recognized as an NJ Top Workplace.

Qualifications

• Minimum of 1 year of customer service experience.
• Strong written and verbal communication skills.
• Ability to multitask and excel in a fast-paced environment.
• Currently pursuing or recently completed degree in IT, Business Administration, or related field.

Responsibilities

• Manage incoming calls and emails related to IT support requests, ensuring accurate intake and prioritization.
• Schedule and coordinate service tickets based on technician availability, workload balancing, and SLA commitments.
• Track and monitor client service requests in real time, ensuring prompt handling and effective follow-up.
• Exercise escalation authority by assessing urgency, SLA thresholds, and business impact to route issues appropriately to higher-tier resources or management.
• Communicate directly with clients to confirm approvals, provide status updates, and ensure expectations are met.
• Maintain and update internal documentation and service systems with accurate, actionable data.
• Collaborate with the technical team to improve ticket handling efficiency, resolution time, and client satisfaction.
• Support weekly and monthly SLA performance reporting, including data gathering, metric analysis, and identification of trends or areas for improvement.
• Learn and document MSP workflows, escalation paths, and service delivery standards as part of a structured learning plan.

Skills

Customer service

Communication

Organization

Multitasking

IT interest

Education

IT or Business degree (pursuing)

Tools

Ticketing system

Job description

Tech-Keys in Howell Township, NJ, seeks an IT Administrative Support Intern for a full-time, year‑round role. You will assist IT technicians with ticket scheduling, client communications, and service coordination, gaining hands-on MSP experience and a pathway to a technical position after one year.

The role emphasizes organized multitasking, strong communication, and a proactive, team-oriented mindset within a growing MSP culture recognized as an NJ Top Workplace.