IT Help Desk Technician - Entry-Level with Growth Path

Oaks Integrated Care; West Virginia; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Flexible spending

Paid time off

FISH! Philosophy culture

Job summary

Oaks Integrated Care in Mercer County, NJ is seeking an IT support specialist to provide technical help desk services. You will install, configure, and troubleshoot software, hardware, and network devices while assisting users with issues.

This full-time role runs Monday–Friday 8:00am–5:00pm, with one unpaid hour for lunch, and includes 24x7 on-call support, plus comprehensive medical, dental, and vision benefits and flexible spending plans.

Qualifications

• Associate degree or at least two years’ experience in computer hardware/software support and troubleshooting.
• Must have a high level of responsibility and dependability.
• Excellent communication skills, knowledge of basic network principles and peer to peer networking.
• Knowledge of Windows and Novell server environments.
• Proficient in MS Office suite.
• Valid Driver's License.

Responsibilities

• Provides technical support and assistance to users facing IT related issues.
• Installs, configures and responds to customer calls for software, hardware, peripherals, and other data network devices.
• Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment.
• Develops and maintains technical documentation.
• Responsible for 24X7 on-call support.
• Ensures that the customer is kept informed of the call and ticket status through problem resolution.

Skills

Communication skills

Troubleshooting

Network basics

Customer support

Driver's license

Education

Associate degree

Two years' experience

Tools

Windows server environments

Novell NetWare

MS Office Suite

Job description

Oaks Integrated Care in Mercer County, NJ is seeking an IT support specialist to provide technical help desk services. You will install, configure, and troubleshoot software, hardware, and network devices while assisting users with issues.

This full-time role runs Monday–Friday 8:00am–5:00pm, with one unpaid hour for lunch, and includes 24x7 on-call support, plus comprehensive medical, dental, and vision benefits and flexible spending plans.