IT Support Engineer (LV1)

ID Tech Solutions Inc; Lakewood Township (NJ); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Competitive salary and benefits

PTO and paid holidays

Supportive and collaborative culture

Growth opportunities in a fast-paced environment

Job summary

A fast-growing IT services company in Lakewood, NJ is seeking an IT Support Engineer to provide technical support and resolve issues for its clients. The ideal candidate will have at least 3 years of experience, strong knowledge of AD, Office 365, and DNS. Responsibilities include troubleshooting, software installation, and collaborating with a dedicated team. This in-person role offers a competitive salary and benefits in a supportive culture aimed at professional growth.

Qualifications

• Minimum 3 years of experience as an IT Support Engineer.
• Experience in an MSP environment preferred.
• Strong troubleshooting instincts.

Responsibilities

• Field incoming help requests from end users.
• Document problem-solving processes for help desk requests.
• Perform software installation and configuration.
• Provide basic hardware support and setup.
• Collaborate closely with the team and escalate tickets.

Skills

AD knowledge

Office 365 proficiency

DNS knowledge

Troubleshooting skills

Interpersonal skills

Team collaboration

Education

CompTIA A+ Certification

CompTIA Network+ Certification

Job description

IT Support Engineer (LV1) – Join Our Fast-Growing Team at ID Tech Solutions!

Are you ready to grow your career at a fast‑paced, award‑winning company? At ID-Tech Solutions, we’re not just another IT & Low Voltage service provider – we’re a team driven by a shared passion for helping others and making technology work better for our clients.

About The Role

ID Tech Solutions is looking for a skilled IT Support Engineer to assist our clients with all IT related technical support issues. To ensure success, you should have in‑depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high‑level interpersonal skills.

Responsibilities

• Field incoming help requests from end users via telephone, email and work orders in a courteous manner.
• Respond to assigned tickets/tasks in accordance with SLA guidelines.
• Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to a final resolution.
• Demonstrate exceptional troubleshooting skills, apply diagnostic utilities and best practice methodology to aid in troubleshooting.
• Software Installation and Configuration: Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing solutions, and configuring systems and applications.
• Hardware Support: Provide basic hardware support, including setting up and configuring computers, printers, scanners, and other peripheral devices. Diagnose hardware failures, replace faulty components, or coordinate with vendors for repair or replacement.
• Take ownership of tasks and follow through to ensure complete resolution to customers' satisfaction.
• Collaborate closely with the team, escalating tickets in a timely manner, and conversing with the Team Lead for assistance and direction. All to foster a collaborative and supportive work environment.
• Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes.
• Maintain a positive and professional demeanor, both in‑person and when communicating remotely with clients, promoting excellent customer service and client satisfaction.
• Participate in an on‑call rotation.

Why Join Us

• Competitive salary and benefits (health, dental, vision, 401k).
• PTO and paid holidays.
• Supportive and collaborative culture.
• Opportunity to grow with a fast‑paced, expanding organization.

Schedule

• This is an in‑person office position in Lakewood, NJ. Shift is Monday – Thursday from 9AM to 6PM and Friday from 9AM to 2PM (1PM).

Salary

• $24/hr – $28/hr commensurate with experience and qualifications.

EEO Statement

ID-Tech Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• At least 3 years of experience as an IT Support Engineer, preferably in an MSP environment.
• Strong knowledge of AD, Office 365 and DNS required.
• CompTIA A+ or Network+ Certifications a big plus.
• Ability to prioritize and handle critical client technical matters with a sense of urgency.
• Excellent troubleshooting instincts and the ability to identify and resolve end user issues.
• Strong team player with the ability to collaborate effectively in a fast‑paced environment.
• Exceptional communication and interpersonal skills, promoting excellent customer service.
• Dedication to professional growth and staying updated with the latest industry trends and technologies.