IT Administrative Support — Front‑Line Help Desk

Northstar Energy Solutions, LLC.; Grand Prairie (TX); Vor Ort; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

401(k) with matching and vesting

Medical, Dental, Vision benefits

Short-term and long-term benefits

Zusammenfassung

NorthStar Energy Solutions, a Quanta Services, Inc. company, seeks an organized IT Administrative Support professional to be the first point of contact for IT requests at our Grand Prairie, TX location.

You will triage calls, perform basic troubleshooting, and keep IT records up to date to support Computer Specialists. Responsibilities include onboarding/offboarding coordination, asset tracking, ticketing, and maintaining directories.

Qualifikationen

• High school diploma or equivalent required; Associate’s degree preferred.
• Prior customer service, help desk, or administrative support experience.
• Basic familiarity with Active Directory and Microsoft Office.

Aufgaben

• Answer and triage incoming IT calls and requests.
• Assist with setting up iPhones and iPads.
• Reach out to requester of devices for pickup or returns.
• Provide basic first-level troubleshooting and escalate issues to a Computer Specialist.
• Resolve simple requests such as password resets and basic how-to questions.
• Route more complex issues to the appropriate IT staff.
• Maintain and update the company phone and extension list.
• Update Active Directory user descriptions and directory information.
• Create, update, and track IT service tickets with detailed statuses.
• Coordinate employee onboarding and offboarding tasks, including account requests and asset returns.
• Maintain IT asset records for devices, accessories, and inventory.
• Schedule device pickups, deployments, and returns with status updates.
• Assist with purchase requests, vendor communications, and equipment documentation.
• Maintain organized records including invoices, warranties, licenses, and procedures.

Kenntnisse

Customer service

Help desk

Administrative support

Active Directory familiarity

Microsoft Office familiarity

Phone etiquette

Organizational skills

Multitasking

Ausbildung

High school diploma or equivalent

Associate’s degree preferred

Tools

Active Directory

Microsoft Office

Jobbeschreibung

NorthStar Energy Solutions, a Quanta Services, Inc. company, seeks an organized IT Administrative Support professional to be the first point of contact for IT requests at our Grand Prairie, TX location.

You will triage calls, perform basic troubleshooting, and keep IT records up to date to support Computer Specialists. Responsibilities include onboarding/offboarding coordination, asset tracking, ticketing, and maintaining directories.