IT Admin & Help Desk Associate

NorthStar Energy Solutions, LLC; Grand Prairie (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental, Vision benefits

PPO/HSA/FSA options

Employee discounts

Job summary

NorthStar Energy Solutions is seeking an organized IT Administrative Support professional to be the first point of contact for incoming IT requests at our Grand Prairie, TX location. You will triage calls, perform basic troubleshooting, and maintain accurate IT records, onboarding, and asset management daily.

The role supports the IT department with administrative tasks, device setup, and ticketing. A high school diploma is required, with AD and MS Office familiarity preferred.

Qualifications

• Requires clear communication when triaging IT requests.
• Experience in help desk or administrative support is a plus.
• Familiarity with Active Directory and Microsoft Office is expected.

Responsibilities

• Answer and triage incoming IT calls and requests.
• Assist with setting up iPhones and iPads.
• Reach out to requester of devices for pickup or returns.
• Provide basic first-level troubleshooting and escalations.
• Resolve password resets and basic how-to questions.
• Route complex issues to the appropriate IT staff.
• Maintain and update the company phone and extension list.
• Update Active Directory user descriptions and directory information.
• Create and track IT service tickets with accurate details.
• Coordinate employee onboarding and offboarding tasks and asset returns.
• Maintain IT asset records and inventory.
• Schedule device pickups, deployments and returns.
• Assist with purchase requests and vendor communications.
• Maintain organized records and forms for the IT department.

Skills

Phone etiquette

Organizational skills

Attention to detail

Multitasking

Education

High school diploma

Associate’s degree preferred

Tools

Active Directory

Microsoft Office

Job description

NorthStar Energy Solutions is seeking an organized IT Administrative Support professional to be the first point of contact for incoming IT requests at our Grand Prairie, TX location. You will triage calls, perform basic troubleshooting, and maintain accurate IT records, onboarding, and asset management daily.

The role supports the IT department with administrative tasks, device setup, and ticketing. A high school diploma is required, with AD and MS Office familiarity preferred.