IT Service Desk Analyst I - Frontline Support

Cornerstonetechtalent; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

CornerStone Technology Talent Services in Downtown Fort Worth is seeking an IT Service Desk Analyst I to join a high-performing enterprise technology support team. This role is ideal for an early-career IT professional who enjoys troubleshooting, helping users, and owning issues through resolution while keeping users informed.

You will provide Level 1 support for hardware, software, OS, applications, and connectivity, manage tickets from intake to resolution, and contribute to a knowledge base

Qualifications

• High school diploma or GED required.
• Certifications such as CompTIA A+, Network+, Microsoft Fundamentals or ITIL Foundation can be beneficial.

Responsibilities

• Provide Level 1 technical support for hardware, software, operating systems, applications, peripherals, and connectivity.
• Own tickets from intake to resolution or escalation, document incidents and resolutions.
• Create and maintain service desk documentation and troubleshooting guides.
• Deliver professional, courteous support and communicate technical information in non-technical language.
• Identify recurring issues and suggest process and knowledge-base improvements.

Skills

Customer service

Windows troubleshooting

Networking basics

Active Directory

Microsoft 365

ITIL knowledge

Ticketing system

Education

High school diploma or GED

Tools

Citrix

Ticketing system

Job description

CornerStone Technology Talent Services in Downtown Fort Worth is seeking an IT Service Desk Analyst I to join a high-performing enterprise technology support team. This role is ideal for an early-career IT professional who enjoys troubleshooting, helping users, and owning issues through resolution while keeping users informed.

You will provide Level 1 support for hardware, software, OS, applications, and connectivity, manage tickets from intake to resolution, and contribute to a knowledge base