IT Administration Support

NorthStar Energy Solutions, LLC; Grand Prairie (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental, Vision benefits

PPO/HSA/FSA options

Employee discounts

Job summary

NorthStar Energy Solutions is seeking an organized IT Administrative Support professional to be the first point of contact for incoming IT requests at our Grand Prairie, TX location. You will triage calls, perform basic troubleshooting, and maintain accurate IT records, onboarding, and asset management daily.

The role supports the IT department with administrative tasks, device setup, and ticketing. A high school diploma is required, with AD and MS Office familiarity preferred.

Qualifications

• Requires clear communication when triaging IT requests.
• Experience in help desk or administrative support is a plus.
• Familiarity with Active Directory and Microsoft Office is expected.

Responsibilities

• Answer and triage incoming IT calls and requests.
• Assist with setting up iPhones and iPads.
• Reach out to requester of devices for pickup or returns.
• Provide basic first-level troubleshooting and escalations.
• Resolve password resets and basic how-to questions.
• Route complex issues to the appropriate IT staff.
• Maintain and update the company phone and extension list.
• Update Active Directory user descriptions and directory information.
• Create and track IT service tickets with accurate details.
• Coordinate employee onboarding and offboarding tasks and asset returns.
• Maintain IT asset records and inventory.
• Schedule device pickups, deployments and returns.
• Assist with purchase requests and vendor communications.
• Maintain organized records and forms for the IT department.

Skills

Phone etiquette

Organizational skills

Attention to detail

Multitasking

Education

High school diploma

Associate’s degree preferred

Tools

Active Directory

Microsoft Office

Job description

About Us

NorthStar Energy Solutions, a

NorthStar Energy Solutions, a Quanta Services, Inc. (NYSE:PWR) company, is headquartered in Grand Prairie, TX and operates across the Central Southwest part of the United States. We are leaders specializing in transmission lines, distribution lines, substation construction, foundations, storm damage repairs, and electrical contracting.

Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence, recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.

About This Role

NorthStar Energy Solutions is looking for an organized, personable IT Administrative Support professional to be the first point of contact for incoming IT requests. You will triage calls, resolve straightforward issues on the spot, and keep department records and directories accurate and current, freeing up our Computer Specialists to focus on hands‑on device work.

Location: 3340 Roy Orr Blvd Grand Prairie, TX 75050

Schedule: Monday-Friday

Per Diem: N/A

What You’ll Do

• Answer and triage incoming IT calls and requests.
• Assist with setting up iPhones and iPads
• Reach out to requester of devices for pickup or returns.
• Provide basic first-level troubleshooting and escal...
• Resolve simple requests directly, such as password resets and basic how-to questions.
• Route more complex issues to the appropriate Computer Specialist or IT Manager.
• Maintain and update the company phone and extension list.
• Update Active Directory user descriptions and directory information.
• Create, update, and track IT service tickets, ensuring request details, status, and resolution notes are documented accurately.
• Coordinate employee onboarding and offboarding tasks, including account requests, equipment preparation, access changes, and asset returns.
• Maintain accurate IT asset records for computers, mobile devices, accessories, assignments, inventory, and equipment returns.
• Schedule device pickups, deployments, replacements, and returns while communicating status updates to employees and IT staff.
• Assist with purchase requests, vendor communications, order tracking, receiving, and documentation for IT equipment and services.
• Maintain organized electronic and paper records, including invoices, warranties, licenses, procedures, and departmental forms.
• Support general administrative paperwork for the IT department.

What You’ll Bring

• High school diploma or equivalent required; Associate’s degree preferred.
• Prior customer service, help desk, or administrative support experience.
• Basic familiarity with Active Directory and Microsoft Office.
• Strong phone etiquette, organizational skills, and attention to detail.
• Ability to multitask and prioritize in a fast‑paced environment.

What You’ll Get

As a NorthStar Energy Solutions employee, we offer a wide range of benefits to meet your needs.

• 401(k) with immediate matching and vesting
• Fully comprehensive benefits packages; Medical, Dental, Vision
• Your choice of PPO, HSA, FSA
• Short-term and long-term benefits
• Employee discounts on consumer goods

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.