ISV Partner Success Lead - Remote

Salesforce, Inc.; Washington; Hybride; USD 81 000 - 122 000; Plein temps

Résumé du poste

Salesforce is seeking a Partner Success Manager to serve as a technical liaison for Independent Software Vendor partners building on AppExchange. You will balance partner relationships with platform engineering and coordinate cross-functional workstreams to ensure timely resolutions.

The role emphasizes guiding partners on ISV tools, environments, and program benefits, while maintaining clear executive communication and collaboration with Product, Tech Support, and PAMs.

Qualifications

• Proven experience as a Technical Support Engineer or similar within Salesforce ecosystem.
• Able to translate complex architectures for non-technical audiences.
• Experience navigating AppExchange partner lifecycle.

Responsabilités

• Drive Complex Technical Escalations (80%): triage, coordinate cross-functional workstreams, and communicate status through resolution.
• Account Partnership & Pooled Escalation Coverage: partner with PAMs and assist internal stakeholders on urgent issues.
• Proactive Enablement & Best Practices (20%): guide partners on ISV tools, environments, and program benefits to prevent blockers.
• Cross-Functional Internal Alignment: advocate for partner priorities across Technology, Product, and Support.

Connaissances

Technical escalation management

Stakeholder management

Cross-functional collaboration

Description du poste

Salesforce is seeking a Partner Success Manager to serve as a technical liaison for Independent Software Vendor partners building on AppExchange. You will balance partner relationships with platform engineering and coordinate cross-functional workstreams to ensure timely resolutions.

The role emphasizes guiding partners on ISV tools, environments, and program benefits, while maintaining clear executive communication and collaboration with Product, Tech Support, and PAMs.