ISAP Immigration Case Manager — Bilingual Specialist

BI Incorporated; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

80 hours vacation

56 hours sick

15 Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in Detroit seeks an ISAP Case Specialist to manage Intensive Supervision Appearance Program participants from entry to release under DHS contract.

You will develop and maintain case records, conduct intake and orientation, install electronic monitoring equipment, arrange travel documents, assess English proficiency, coordinate translations, and link participants to community resources and legal services.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• At least two years of customer service or case management experience.
• Bilingual Spanish required.
• Valid driver's license and ability to operate a vehicle for home visits.
• U.S. citizenship required.
• Must have lived in the US for 3 of the last 5 years.
• Strong verbal and written communication skills.
• Ability to interpret and apply rules and orders.
• Detail-oriented with good judgment.
• Ability to work with multicultural contacts.

Responsibilities

• Develops and maintains case records for ISAP participants.
• Conducts intake interviews and orientations.
• Installs and monitors electronic monitoring equipment.
• Assists participants with travel documents.
• Evaluates English proficiency and coordinates translations.
• Connects participants with community resources.
• Schedules counseling, court appearances, and legal services.
• Performs risk/needs assessments and writes progress reports.

Skills

Customer service

Case management

Bilingual Spanish

Communication skills

Attention to detail

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Data entry systems

Job description

BI Incorporated in Detroit seeks an ISAP Case Specialist to manage Intensive Supervision Appearance Program participants from entry to release under DHS contract.

You will develop and maintain case records, conduct intake and orientation, install electronic monitoring equipment, arrange travel documents, assess English proficiency, coordinate translations, and link participants to community resources and legal services.