Immigration Case Manager (Bilingual Spanish)

BI Incorporated; BLOOMINGTON (MN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in Bloomington, MN seeks a dedicated ISAP Case Manager to oversee Intensive Supervision Appearance Program participants from entry to release. You will manage service plans, maintain records, and coordinate resources while ensuring compliance with DHS contracts.

You will conduct intake, install monitoring equipment, assist with travel documents, and supervise participants. A Spanish bilingual background and US citizenship are required.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver's license and ability to safely operate a vehicle for home visits.
• US citizenship required.
• Ability to communicate rules and requirements clearly.
• Attention to detail and sound judgment in stressful situations.
• Basic computer skills and software used by the department.

Responsibilities

• Develop and maintain case management and service plans for ISAP participants.
• Maintain accurate case records and ensure confidentiality.
• Conduct intake interviews and orientation sessions within contractual timeframes.
• Install and monitor electronic monitoring equipment on participants.
• Assist participants with travel documents and translate resources as needed.
• Evaluate English proficiency to tailor resources for clear communication.
• Coordinate translation services for participants, including emergency translation.
• Connect participants with community resources for transportation, medical, housing, etc.
• Supervise ISAP participants in company offices and schedule counseling and court appearances.
• Coordinate attendance at legal and cultural orientation sessions and evaluations.
• Review service plans, perform risk/needs assessments, and write progress reports.

Skills

Customer service

Case management

Bilingual Spanish

Valid driver's license

US citizenship

Communication skills

Attention to detail

Multicultural sensitivity

Data entry

Basic computer skills

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

BI Incorporated in Bloomington, MN seeks a dedicated ISAP Case Manager to oversee Intensive Supervision Appearance Program participants from entry to release. You will manage service plans, maintain records, and coordinate resources while ensuring compliance with DHS contracts.

You will conduct intake, install monitoring equipment, assist with travel documents, and supervise participants. A Spanish bilingual background and US citizenship are required.