ISAP Case Manager: Impactful Community Support

The GEO Group; Tukwila (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Average 24 Hours Per Week

Equal Opportunity Employer

Job summary

BI Incorporated seeks qualified personnel for Intensive Supervision Appearance Program (ISAP) case management. You will administer DHS-ICE contracted policies, ensuring accurate records and confidentiality.

Responsibilities include conducting home visits, verifying participants’ residences, and performing other duties as assigned. Effective communication and compliance with legal requirements are essential.

Qualifications

• Minimum Requirements: High School Diploma or GED required, bachelor’s degree preferred.
• At least two years of customer service or case management experience required.
• Bilingual Spanish preferred.
• Valid driver’s license required and ability to safely operate a motor vehicle for home visits.
• US citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills; ability to interpret rules and instructions.
• Demonstrated sound judgment and even temperament; maintain self-control in stressful situations.
• Attention to detail; problem solving ability; work with multicultural contacts.
• Basic computer skills and ability to use department software.

Responsibilities

• Develops and maintains accurate case records for ISAP participants; maintains confidentiality.
• Conducts home visits to verify residence in compliance with contractual obligations.
• Performs other duties as assigned.

Skills

Customer service or case management

Bilingual Spanish

Valid driver’s license

US citizenship

Verbal and written communication

Judgment and even temperament

Attention to detail

Problem solving ability

Multicultural sensitivity

Basic computer skills

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

BI Incorporated seeks qualified personnel for Intensive Supervision Appearance Program (ISAP) case management. You will administer DHS-ICE contracted policies, ensuring accurate records and confidentiality.

Responsibilities include conducting home visits, verifying participants’ residences, and performing other duties as assigned. Effective communication and compliance with legal requirements are essential.