Immigration Case Manager - ISAP Program & Home Visits

The GEO Group, Inc.; Los Angeles (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

BI Incorporated seeks qualified professionals to provide case management for Intensive Supervision Appearance Program (ISAP) participants in accordance with DHS contracts. Responsibilities include maintaining confidential case files and conducting home visits to verify residences under contract requirements.

The role requires a high school diploma or GED, a related bachelor’s degree preferred, and 2+ years in customer service or case management.

Qualifications

• High School Diploma or GED.
• Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
• Bilingual English/Spanish preferred.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Good typing skills to develop and maintain case records by performing data entry.
• Ability to work with computers and the necessary software typically used by the department.

Responsibilities

• Develops and maintains accurate and complete case records for all ISAP participants. Maintains confidentiality of all records.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Verbal and written communication

Problem solving

Attention to detail

Basic computer skills

Data entry

Education

High School Diploma or GED

Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred

Job description

BI Incorporated seeks qualified professionals to provide case management for Intensive Supervision Appearance Program (ISAP) participants in accordance with DHS contracts. Responsibilities include maintaining confidential case files and conducting home visits to verify residences under contract requirements.

The role requires a high school diploma or GED, a related bachelor’s degree preferred, and 2+ years in customer service or case management.