IS&T Technician, Cardinal

United States Digital Space LLC; Reynoldsburg (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

United States Digital Space LLC seeks an Information Systems & Technology (IS&T) Technician to join the IS&T team at the New Albany project construction site in Ohio. You will support IS&T infrastructure, hardware, software, and operating systems, plus video conferencing and printing services to ensure smooth operations for end users.

Reporting to the IS&T Field Lead, you will manage end-user devices, assist with network issues, Active Directory/SharePoint support, and contribute to

Qualifications

• Requires a University Hire with 1-2 years of experience or 5-6 years of relevant work experience.
• Experience in ServiceNow IT Service Management.
• Strong end-user computing and collaboration technologies knowledge.
• Good interpersonal and stakeholder management skills.

Responsibilities

• Servicing incidents, requests, and tasks for deployed infrastructure services to end-users.
• Upgrades for end-user computing devices (PCs and mobile) and related hardware/software.
• Supports video conferencing and collaboration technologies including Teams and Surface/Hubs.
• Manages Local Area Network and Wireless Network support.
• Supports Active Directory and SharePoint administration.
• Maintains assets and configuration items in ServiceNow.
• Performs moves, adds, and changes; participates in special projects.
• Participates in rollout of new technologies and security remediations.

Skills

Interpersonal Skills

Stakeholder management

Written and Verbal communication

Time management

Prioritization

Tools

ServiceNow ITSM

Windows 11

VDI

MDM

Microsoft 365

Teams/SharePoint

Autodesk/Bentley/Hexagon

Job description

Requisition ID: 297588

• Relocation Authorized: National - Accompanied
• Grade: 23
• Position to be Panel Interviewed? Yes
• Telework Type: Full-Time Office/Project
• Work Location: New Albany, OH
• Employee Referral Amount:

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world’s infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to the company is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .

Project Overview:

the company is building a semiconductor manufacturing plant in New Albany, Ohio. We are partnering with the North America Building Trades Unions and suppliers to create several thousand new jobs and work with local education organizations to implement new training programs that will support the future talent pipeline. the company Manufacturing & Technology, Inc. offers engineering, procurement, and construction services for customers in the semiconductor manufacturing, electric vehicle, and data center markets. Headquartered in Reston, Virginia, the M&T global business unit also includes colleagues working in Arizona, Ohio, Texas, India, and additional project locations around the world.

Job Summary:

the company is seeking an Information Systems & Technology (IS&T) Technician to join the IS&T team located at the project construction site.

The IS&T Technician, reporting to the IS&T Field Lead, will be responsible for support of IS&T infrastructure and services across both the site and field offices. This includes managing and maintaining hardware, software, and operating systems. The IS&T Technician will also support video conferencing, resolve network-related issues, manage mobile devices, and oversee printing services to ensure smooth operations for end users. #LI-SM2

Major Responsibilities:

• Responsible for servicing incidents, requests, and tasks for deployed infrastructure services to end-users
• Training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices)
• Follows the established technology standards, policies, support processes and security requirements
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, smart displays like Surface Hubs, Poly, Microsoft Teams
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirements associated with Active Directory and SharePoint
• Manages and maintains assets and configuration items in ServiceNow
• Performs moves, adds, and changes
• Participate in special projects, as assigned
• Participates in the rollout of new technologies, services and security remediations
• Deployment of network, routers and switches and associated patching
• Deployment and support of Teams voice and Poly video endpoints
• Develops IT reports, dashboards and automates workflows as required
• Recommends process improvement solutions
• Development of IT support guides and user training

Education and Experience Requirements:

• Requires a University Hire with 1-2 years of experience or 5-6 years of relevant work experience

Required Knowledge and Skills:

• Interpersonal Skills
• Excellent interpersonal and stakeholder management skills
• Excellent written and verbal communication skills
• Excellent time management skills and ability to work under pressure to meet deadlines
• Excellent ability to manage competing priorities

IT Infrastructure Management Experience:

• Providing solutions, troubleshooting complex issues
• Experience in ServiceNow IT Service Management
• Proficient in managing IT hardware assets
• Experience in IT vendor management
• Knowledge of Information security practices

Technical Knowledge (Intermediate):

• End User computing
• Windows 11
• Virtual Desktop Infrastructure
• Mobile Device Management
• Modern Collaborative Technologies & Cloud Computing Tools
• HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing
• Microsoft 365 - Teams, SharePoint, OneDrive
• Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.) knowledge desirable

Total Rewards/Benefits:

For decades, the company has worked to inspire the next generation of employees and beyond! Because our teams face some of the world’s toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, the company has the benefits to build a legacy of sustainable growth. Learn more at the company Total Rewards

Diverse teams build the extraordinary:

As a global company, the company has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.

The position to which you are applying may have additional background and drug screening requirements from those of your current position. Please speak with your the company recruiter to determine if any additional background and drug screening is required for this position and work location.

the company’s internal staffing policy includes the minimum time that you need to be in your current position before applying to a new position. Please refer to the applicable policy manual and ensure you meet the minimum requirements.

Per Policy 203-Internal Staffing, the Functional Manager of all internal the company employees that are selected to proceed with an interview as part of the company’s internal recruitment process will receive a notification including the position title and corresponding Functional Lead.

Please note that the overtime designation for this position might differ from your current position even if the position is at the same grade level. Please speak with your TA Specialist to understand the overtime eligibility for this role.