IS Field Services Tech - Augusta

Piedmont; Augusta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Piedmont Healthcare is seeking an IS Field Services professional to plan, install, and support desktop and laptop systems, printers, and wireless devices. You will communicate with end users to determine needs, schedule work, and provide basic training.

The role includes configuring laptops in a corporate wireless environment and on-call support in a 24x7 setting. The position requires a GED and 1 year of IS Field Services experience; an Associate's degree in an IS-related field is preferred.

Qualifications

• GED required.
• Associates degree in IS preferred.
• 1 year of IS Field Services experience required.

Responsibilities

• Plan, install, and support desktop and laptop systems, printers, and peripherals.
• Communicate with end users to determine needs, schedule work, and provide basic training.
• Configure and deploy laptops in a corporate wireless environment.
• Provide on-call support in a 24x7 environment.
• Diagnose and resolve PC/workstation/application issues, including remote support.

Skills

End-user support

Technical troubleshooting

User communication

Education

GED

Associates degree in IS

Tools

Remote support tools

Laptops deployment

Job description

Overview

At Piedmont Healthcare, youll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Perform analytical, technical and administrative work in the planning, installation and support of new and existing desktop and laptop systems, printers, wireless devices and peripherals. Communicates with end users to determine needs, schedule work, and provide basic training on all hardware and some software. Configure and deploy laptops in a corporate wireless environment. Provide on-call support in a 24 x 7 environment. Responding to, diagnosing and resolving personal computer, workstation and application-related problems through discussion with users, delivering remote technical support for Piedmont Healthcare.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associates Degree from a recognized college or university in an IS related field Preferred

Work Experience

• 1 year of work experience in IS Field Services Required

Licenses and Certifications

• None Required

Business Unit : Company Name: Piedmont Healthcare Corporate