IT Support Specialist

Union Agener, Inc.; Augusta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

Union Agener, Inc. in Augusta, GA seeks a skilled IT professional to support and improve data and communications infrastructure at the Augusta Technology Center and Distribution Center.

The role focuses on maintaining network equipment, servers, and related systems to ensure reliable operations. You will collaborate with corporate IT to resolve WAN/IP telephony issues, manage cabling and server standards, and coordinate with vendors on infrastructure projects.

Qualifications

• Bachelor’s degree in CS, math, business or related field required.
• 5+ years of experience supporting network gear, servers and software.

Responsibilities

• Manage, monitor, and support the Augusta Technology Center network infrastructure.
• Administer local servers and support server software and hardware.
• Manage IT cabling including CAT5, fiber optics, telephone systems.
• Coordinate with corporate support teams to resolve WAN and IP telephony issues.
• Coordinate with the Process Control Group to resolve network issues.
• Coordinate with corporate support teams on software standards for servers and workstations.
• Work with outside vendors to manage IT infrastructure projects.

Skills

TCP/IP

SNMP

Backup systems

Windows Server administration

Exchange

IIS

SAN

Cable plant design

Interpersonal skills

Organization

Education

Bachelor’s Degree in Computer Science, Mathematics, Business Administration or related field

Job description

Position Description, Functions, Duties and Tasks:

This position is responsible for the support and improvement of the data and communications infrastructure at the Augusta Technology Center and Distribution Center.

Functions, Duties, and Tasks:

• Manage, monitor, and support the Augusta Technology Center network infrastructure


• Administer local servers and support server software and hardware


• Manage IT cabling including CAT5, fiber optics, telephone systems


• Coordinate with corporate support teams to resolve Wide Area Network (WAN) and IP telephony issues


• Coordinate with the Process Control Group to resolve network issues.


• Coordinate with corporate support teams on software standards for servers and workstations


• Work with outside vendors to manage IT infrastructure projects.

Minimum Qualification (Education, Experience and/or Training, Required Certifications):

Education:

• Bachelor’s Degree in Computer Science, Mathematics, Business Administration or related field

Experience:

• Minimum of 5 years of experience in computers with direct support of network gear, server hardware and software.

Required Skills:

• Familiarity with TCP/IP, SNMP, Backup systems, etc. required.


• Microsoft Windows Server administration and setup experience required.


• Familiarity with Exchange, IIS, SNMP, SAN and other server platforms desired.


• Cable plant design and knowledge of standards.


• Requires the ability to develop effective partnerships with internal customers and possess excellent interpersonal skills.


• Must be highly organized and focused on providing solutions to business needs.

Additional Preferences:

n/a

Other Information:

• Physical Demand Requirements


• Those associated with sedentary work. Must be able to climb stair and ladders when required.

Provide support for local printer infrastructure.