Imaging IT Support Spec

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging IT Support Specialist to deliver frontline support for radiologists and imaging operations across hospital sites. You will resolve imaging-related issues, participate in rounds, and act as the primary contact for PACS, Epic, and related software, including after-hours support by phone, with potential remote device access.

The role requires an Associate's degree (Bachelor's preferred) and 3 years of healthcare IT experience, with focus on PACS systems and

Qualifications

• Proven customer-service oriented technician.
• Strong ability to troubleshoot imaging software and RIS/PACS.
• Experience with medical IS applications preferred.

Responsibilities

• Provide frontline imaging IT support for radiologists, technologists and imaging operations.
• Serve as first contact for imaging tech issues, including remote and after-hours support.
• Assist with staff training, daily data/system maintenance, troubleshooting and disaster planning.

Skills

Customer service

Technical troubleshooting

Remote support

Education

Associate's Degree

Bachelor's Degree

Tools

PACS

RIS

Epic

Powerscribe

Job description

Imaging IT Support Spec

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

This position is a customer-service oriented individual who provides frontline support for radiologists, technologists, and imaging operations. This role facilitates timely resolution of imaging related issues, rounds regularly at assigned hospitals, and serves as the first point of contact for imaging technology support (e.g. PACS, Epic, Powerscribe), including remote and after-hours support by phone, and may include remotely accessing devices to identify and resolve issues. Specialist(s) require a thorough understanding of the workflow processes and relationships between ancillary systems and RIS/PACS. This position includes the assurance of proper staff training, daily data and system maintenance, troubleshooting and disaster planning.

Qualifications

Education

• Associate's Degree Required
• Bachelor's Degree Preferred

Work Experience

• 3 years of healthcare experience, preferably in imaging or information systems department(s) Required
• IT and/or technical expertise in PACS system(s) Preferred
• Experience in imaging software and report writing and extensive training with medical IS applications Preferred

Business Unit : Company Name

Piedmont Healthcare Corporate