IS Field Services Technician - Atlanta

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Piedmont Healthcare in Atlanta is seeking an IS Field Services specialist to plan, install and support desktop and laptop systems, printers, and peripherals. You will communicate with end users to determine needs and provide basic training on hardware and some software, while delivering remote technical support as needed.

The role includes on-call duties in a 24x7 environment, addressing issues related to PCs, workstations and applications, with a focus on timely resolution and user satisfaction.

Qualifications

• GED required.
• Associate's Degree in IS field preferred.
• 1 year of IS Field Services experience required.

Responsibilities

• Plan, install and support desktop and laptop systems, printers, and peripherals.
• Communicates with end users to determine needs and provide basic training on hardware and some software.
• Provide on-call support in a 24x7 environment and remote technical assistance.

Skills

Desktop support

Technical troubleshooting

Customer communication

Education

GED or High School Diploma

Associate's Degree in IS field preferred

Job description

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Perform analytical, technical and administrative work in the planning, installation and support of new and existing desktop and laptop systems, printers, wireless devices and peripherals. Communicates with end users to determine needs, schedule work, and provide basic training on all hardware and some software. Configure and deploy laptops in a corporate wireless environment. Provide on-call support in a 24 x 7 environment. Responding to, diagnosing and resolving personal computer, workstation and application-related problems through discussion with users, delivering remote technical support for Piedmont Healthcare.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree from a recognized college or university in an IS related field Preferred

Work Experience

• 1 year of work experience in IS Field Services Required

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Healthcare Corporate