Irvine Patient Services & Scheduling Specialist

Bon Secours Mercy Health; Irvine (KY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay and incentives

403(b) with employer contributions

Medical, dental, vision coverage

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for Irvine Primary Care. The role is the first point of contact for patients, handling registration, demographics, insurance verification, and scheduling while providing courteous, accurate service.

You will explain financial options, assist with online scheduling and MyChart, and support multiple practice locations as needed. A strong customer-service mindset is essential.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Experience with insurance verification is a plus.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service by greeting patients and the community respectfully.
• Answers calls, schedules patients, and enters information for scheduling accurately.
• Processes patient registration, verifies demographics and insurance information.
• Records time indicators for lobby wait times.
• Calculates patient liabilities and actively collects and processes payments.
• Reconciles cash drawer at close of day.
• Schedules referrals or follow-ups and assists with MyChart usage.

Skills

Customer service

Scheduling

Insurance verification

Phone etiquette

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for Irvine Primary Care. The role is the first point of contact for patients, handling registration, demographics, insurance verification, and scheduling while providing courteous, accurate service.

You will explain financial options, assist with online scheduling and MyChart, and support multiple practice locations as needed. A strong customer-service mindset is essential.